Customer Service Associate

Wawa, Inc. is a renowned convenience store and gas station chain headquartered in the United States, famous for its commitment to quality customer service and a welcoming atmosphere. Established as a beloved brand, Wawa places a strong emphasis on putting people first, maintaining ethical standards, and enriching the everyday experience of its customers. This commitment has fostered a vibrant community of associates and loyal customers alike, making Wawa a leader in the retail convenience industry. Known for its friendly service, fresh food offerings, and convenient locations, Wawa continues to grow while staying true to its core values of respect, integrity, and community engagement.

The position of Customer Service Associate (CSA) at Wawa serves as the critical frontline role in creating memorable customer interactions. As the initial point of contact for customers entering the store, the CSA embodies the company’s mission to make every day brighter. This role involves greeting customers with a friendly attitude, ensuring their needs are met promptly and courteously, and delivering exceptional service across multiple responsibilities. CSAs are pivotal in preparing a variety of fresh food items, including breakfast menus, sandwiches made to order, specialty beverages, and pizzas, all while maintaining cleanliness and organization of key service areas such as the coffee station.

Beyond food preparation, the CSA operates the cash register handling multiple payment methods, including cash, card payments, fuel and gift cards, and is responsible for executing accurate transactions involving age-restricted products through lottery and ID verification. The multitasking ability of CSAs ensures smooth operations even during busy hours, adding to the overall customer satisfaction.

CSAs are also tasked with maintaining store presentation by stocking shelves with fresh products, ensuring displays are inviting, and completing essential housekeeping duties like sweeping, mopping, dusting, and waste removal. Adhering strictly to store policies and safety guidelines guarantees a safe and hygienic shopping environment for both customers and team members.

This hourly position offers competitive pay ranging from $15.50 to $19.25, adjusted according to experience, location, and position level, with a $1.50 shift differential for overnight hours between midnight and 6 AM. Wawa offers a comprehensive benefits package that supports associates financially, physically, and emotionally. These benefits include medical, dental, vision, and mental health coverage, an Employee Stock Ownership Plan (ESOP), a 401(k) program with matching contributions, educational assistance, paid parental leave, store discounts, paid time off, flexible scheduling, and access to wellness programs.

Wawa is committed to providing reasonable accommodations during the application process and is an equal opportunity employer dedicated to a fair and inclusive workplace environment. The company ensures that hiring decisions are made without discrimination based on any legally protected characteristics. This role is ideal for individuals who are customer-focused, thrive in fast-paced settings, enjoy working as part of a team, and seek a dynamic retail environment with growth opportunities.