Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $24.00 - $25.00
Work Schedule
Standard Hours
Flexible
Benefits
Medical
Dental
Vision
401k
Employee assistance program
Paid Time Off
Flexible work schedules
Job Description
Maersk Warehousing and Distribution USA LLC is a leading company specializing in comprehensive warehousing and distribution logistics solutions across the United States. Known for its commitment to honesty, integrity, and building trust with both customers and employees, Maersk fosters a vibrant culture that distinguishes it within the logistics sector. The company is deeply invested in its people, recognizing that their dedication and expertise are key factors that keep customers returning and contribute to its enduring success. As part of the global Maersk Group, a major player in the shipping and logistics industry, this arm of the company focuses on end-to-end... Show More
Job Requirements
- High school diploma or equivalent
- Four years of customer service experience
- Excellent oral and written communication skills
- Strong problem-solving abilities
- Technological aptitude with internet and online tools
- Ability to multitask effectively
- Good organizational skills with emphasis on detail
Job Qualifications
- High school diploma or equivalent
- Four years of customer service experience
- Excellent oral and written communication skills
- Strong problem-solving abilities
- Technological aptitude with internet and online tools
- Ability to multitask in a high-energy environment
- Excellent organizational skills with attention to detail
Job Duties
- Answer incoming calls and provide excellent customer service to all callers
- Monitor and respond to customer inquiries received through email
- Make outgoing calls to follow-up on shipment status, resolve issues and update customers
- Track, trace, enter and update shipments
- Assist and support pilot stations and cartage agents
- Master outside customer applications
- Follow published procedures and work instructions for NCS accounts and bring modifications to management's attention
- Provide customers with quotes in a timely manner, as well as various routing options
- Perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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