Customer Service & Retail Front Desk Associate - Store#62 - 4556 N Main Street
Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $13.10 - $20.00
Work Schedule
Standard Hours
Benefits
Paid Time Off
Health Insurance
Vision Insurance
Dental Insurance
401(k) company match
Same Day Pay
Job Description
Auto Glass Now is a leading auto glass service provider in the United States, recognized as the second largest auto glass repair company in America. As a division of Driven Brands, Auto Glass Now has a strong presence in the automotive service industry, delivering fast, friendly, and convenient auto glass repair, replacement, and calibration services to customers across the country. The company is committed to offering high-quality workmanship and exceptional customer service through a dedicated team of professionals who ensure customer satisfaction and safety.
Auto Glass Now distinguishes itself not only by its extensive service network but also by its culture of career growth and employee development. The company employs a diverse team that includes customer service representatives, technicians, managers, and many other roles fulfilling operational needs nationwide. Many members of the management team started in entry-level positions, illustrating the company’s commitment to fostering talent from within and supporting long-term career progression.
The role of Customer Service & Retail Front Desk Associate at Auto Glass Now is available for both experienced candidates and those new to the customer service industry. This position is ideal for individuals who enjoy working with people, possess a customer-centric attitude, and are motivated to deliver results in a fast-paced environment. Customer Service Representatives (CSRs) play a critical role in shaping the customer experience by managing inquiries, scheduling appointments, processing billing, and providing friendly and efficient assistance.
Auto Glass Now offers competitive hourly wages, including a base pay range of $13.10 to $20.00 per hour, with potential bonuses and commission incentives depending on the role and location. New hires receive paid training to learn the specifics of the auto glass repair process, billing practices, and client communication. During training, employees earn at least $15 per hour and post-training wages can increase to up to $18 per hour. Part-time and full-time schedules are available to accommodate different lifestyles and preferences.
Employees at Auto Glass Now enjoy a robust benefits package that enhances work-life balance and provides peace of mind. Benefits include paid time off for full-time employees, health, vision, and dental insurance, a 401(k) company match program, and convenient same-day pay options via the myFlexPay program. These benefits reflect the company’s commitment to employee wellness and financial support.
This position is well-suited to people with previous customer service experience, especially those coming from automotive, retail, restaurant, call center, or account representative roles. Bilingual candidates, particularly those proficient in Spanish, are welcomed as it enhances communication with a broader customer base. Strong communication skills, a positive attitude, and basic computer proficiency are essential to thrive as a customer service representative with Auto Glass Now.
In summary, Auto Glass Now offers a rewarding career opportunity for customer-oriented individuals seeking to join a reputable and growing company within the automotive service sector. With paid training, career advancement potential, competitive pay, and comprehensive benefits, this role provides a stable yet dynamic work environment where employees can grow professionally while making a positive impact on customers' experiences.
Auto Glass Now distinguishes itself not only by its extensive service network but also by its culture of career growth and employee development. The company employs a diverse team that includes customer service representatives, technicians, managers, and many other roles fulfilling operational needs nationwide. Many members of the management team started in entry-level positions, illustrating the company’s commitment to fostering talent from within and supporting long-term career progression.
The role of Customer Service & Retail Front Desk Associate at Auto Glass Now is available for both experienced candidates and those new to the customer service industry. This position is ideal for individuals who enjoy working with people, possess a customer-centric attitude, and are motivated to deliver results in a fast-paced environment. Customer Service Representatives (CSRs) play a critical role in shaping the customer experience by managing inquiries, scheduling appointments, processing billing, and providing friendly and efficient assistance.
Auto Glass Now offers competitive hourly wages, including a base pay range of $13.10 to $20.00 per hour, with potential bonuses and commission incentives depending on the role and location. New hires receive paid training to learn the specifics of the auto glass repair process, billing practices, and client communication. During training, employees earn at least $15 per hour and post-training wages can increase to up to $18 per hour. Part-time and full-time schedules are available to accommodate different lifestyles and preferences.
Employees at Auto Glass Now enjoy a robust benefits package that enhances work-life balance and provides peace of mind. Benefits include paid time off for full-time employees, health, vision, and dental insurance, a 401(k) company match program, and convenient same-day pay options via the myFlexPay program. These benefits reflect the company’s commitment to employee wellness and financial support.
This position is well-suited to people with previous customer service experience, especially those coming from automotive, retail, restaurant, call center, or account representative roles. Bilingual candidates, particularly those proficient in Spanish, are welcomed as it enhances communication with a broader customer base. Strong communication skills, a positive attitude, and basic computer proficiency are essential to thrive as a customer service representative with Auto Glass Now.
In summary, Auto Glass Now offers a rewarding career opportunity for customer-oriented individuals seeking to join a reputable and growing company within the automotive service sector. With paid training, career advancement potential, competitive pay, and comprehensive benefits, this role provides a stable yet dynamic work environment where employees can grow professionally while making a positive impact on customers' experiences.
Job Requirements
- Must have a positive attitude and customer service mindset
- Must have basic computer skills
- Must have strong communication skills
- Bilingual (Spanish) proficiency is a plus
- Prior phone or call center experience is a plus
Job Qualifications
- Positive attitude and customer service mindset
- Basic computer skills
- Strong communication skills
- Bilingual (Spanish) proficiency is a plus
- Prior phone or call center experience is a plus
Job Duties
- Intake and assist walk-ins, appointments, and returning customers
- Create estimates, price quotes, and invoices for auto work
- Answer phones and return customer calls
- Provide excellent customer service
- Assist manager with daily parts returns
- Ensure accuracy when ordering parts
- Input documentation on all calls and follow-up with callers as needed
- Confirm all mobile jobs parts and materials before dispatching drivers
- Open new accounts and service existing accounts
- Maintain a professional appearance and positive attitude
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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