Customer Service & Retail Front Desk Associate - Store#219 - 5710 Roseville Rd

Auto Glass Now is the second largest auto glass repairer in America, recognized for providing fast, friendly, and convenient auto glass services. As a division of Driven Brands, which also includes All Star Glass, K&K Auto Glass, Perfection Auto Glass, Jack Morris Auto Glass, and A-1 Glass, the company has built a strong national presence with an outstanding team dedicated to delivering exceptional customer experiences. Their services include high-quality auto glass repair, replacement, and calibration, ensuring customers' vehicles are safe and fully functional as quickly as possible. Auto Glass Now emphasizes career growth internally, with many managers starting out in entry-level roles and advancing within the organization. This culture of professional development makes it an excellent place for individuals eager to build a lasting career in the automotive service industry.

The role available at Auto Glass Now is for a Customer Service and Retail Front Desk Associate, suitable for both experienced professionals and entry-level candidates. This position is vital in creating a welcoming and efficient first point of contact for customers, managing everything from walk-ins and scheduled appointments to customer inquiries and billing. Customer Service Representatives are responsible for accurately preparing estimates, invoices, and price quotes, answering phones, and providing exceptional service that reflects the company’s commitment to quality and customer satisfaction. This role also includes collaboration with management to handle daily operational tasks such as parts returns and ensuring accurate parts ordering.

The position offers competitive hourly wages ranging from $16.90 to $26.90 depending on location, knowledge, skills, and experience. Paid training is provided, starting at $15 per hour and leading up to $18 per hour upon completion, making this an accessible opportunity for those new to the industry. The company supports flexible scheduling with full-time and part-time options and provides numerous benefits including paid time off, health insurance, vision, and dental coverage, 401(k) company matching, and the option for same day pay through the myFlexPay program. Bilingual skills, particularly in Spanish, and prior call center or customer service experience are advantageous but not mandatory.

Working at Auto Glass Now means joining a passionate team where positive attitudes, effective communication, and a customer-focused mindset are crucial. The company values team members who demonstrate professionalism and a friendly demeanor while managing the front desk operations efficiently. This position offers a dynamic work environment in the automotive services sector, perfect for individuals motivated by results and looking to grow their careers in a supportive company that prioritizes employee advancement and comprehensive benefits.