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Customer Service & Retail Front Desk Associate - Store#219 - 5710 Roseville Rd
Job Overview
Employment Type
Full-time
Part-time
Hourly
Compensation
Hourly
Range $16.90 - $26.90
Benefits
full-time and part-time schedules
competitive base pay rates
Paid Time Off
Health Insurance
Vision Insurance
Dental Insurance
401(k) company match
Same Day Pay
Job Description
Auto Glass Now is the second largest auto glass repairer in America, recognized for providing fast, friendly, and convenient auto glass services. As a division of Driven Brands, which also includes All Star Glass, K&K Auto Glass, Perfection Auto Glass, Jack Morris Auto Glass, and A-1 Glass, the company has built a strong national presence with an outstanding team dedicated to delivering exceptional customer experiences. Their services include high-quality auto glass repair, replacement, and calibration, ensuring customers' vehicles are safe and fully functional as quickly as possible. Auto Glass Now emphasizes career growth internally, with many managers starting out in... Show More
Job Requirements
- Must have a positive attitude and customer service mindset
- must have basic computer skills
- must have strong communication skills
- bilingual (Spanish) proficiency is a plus
- prior phone or call center experience is a plus
Job Qualifications
- High school diploma or equivalent
- prior experience in customer service preferred
- strong communication skills
- basic computer skills
- bilingual (Spanish) proficiency is a plus
- prior phone or call center experience is a plus
Job Duties
- Intake and assist walk-ins, appointments, and returning customers
- create estimates, price quotes, and invoices for auto work
- answer phones and return customer calls
- provide excellent customer service
- assist Manager with daily parts returns
- ensure accuracy when ordering parts
- input documentation on all calls and follow-up with callers as needed
- confirm all mobile jobs parts and materials before dispatching drivers
- open new accounts and service existing accounts
- maintain a professional appearance and positive attitude
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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