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Customer Service & Retail Front Desk Associate - Store #94 - 7831 Shawnee Mission Pkwy

Job Overview

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Employment Type

Full-time
Part-time
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Work Schedule

Standard Hours
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Benefits

competitive base pay rates
paid time off for full-time employees
Health Insurance
Vision Insurance
Dental Insurance
401(k) company match
SAME DAY PAY available through myFlexPay

Job Description

Auto Glass Now is a leading auto glass service provider renowned for delivering fast, friendly, and convenient auto glass repair, replacement, and calibration services. As the second largest auto glass repairer in America, Auto Glass Now operates under Driven Brands, which also includes All Star Glass, K&K Auto Glass, Perfection Auto Glass, Jack Morris Auto Glass, and A-1 Glass. This national presence not only solidifies its reputation in the automotive service industry but also highlights its commitment to exceptional customer experiences through high-quality workmanship and professional service. The company values team members who exemplify dedication, professionalism, and a passion for... Show More

Job Requirements

  • Must have a positive attitude and customer service mindset
  • must have basic computer skills
  • must have strong communication skills
  • bilingual (Spanish) proficiency is a plus
  • prior phone or call center experience is a plus
  • ability to work full-time or part-time
  • willingness to learn and adapt
  • reliable and punctual

Job Qualifications

  • High school diploma or equivalent
  • excellent communication skills
  • strong customer service orientation
  • basic computer proficiency
  • ability to handle multiple tasks simultaneously
  • bilingual proficiency (Spanish) is a plus
  • prior phone or call center experience is beneficial but not required

Job Duties

  • Intake and assist walk-ins, appointments, and returning customers
  • create estimates, price quotes, and invoices for auto work
  • answer phones and return customer calls
  • provide excellent customer service
  • assist manager with daily parts returns
  • ensure accuracy when ordering parts
  • input documentation on all calls and follow-up with callers as needed
  • confirm all mobile jobs parts and materials before dispatching drivers
  • open new accounts and service existing accounts
  • maintain a professional appearance and positive attitude

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

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