Customer Service & Retail Front Desk Associate - Shop#241 - 1560 Deborah Rd
Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Up to $18.00
Benefits
full-time and part-time schedules
competitive base pay rates
paid time off for full-time employees
Health, vision, and dental insurance
401(k) company match
SAME DAY PAY available through myFlexPay
Job Description
Auto Glass Now is a prominent player in the auto glass repair industry, recognized as the second largest auto glass repairer in America. With a strong commitment to fast, friendly, and convenient services, the company serves thousands of customers across the nation, providing high-quality auto glass repair, replacement, and calibration services. As part of Driven Brands, which includes well-known names such as All Star Glass, K&K Auto Glass, Perfection Auto Glass, Jack Morris Auto Glass, and A-1 Glass, Auto Glass Now is distinguished by its large footprint and reputable service standards. The company prides itself on its exceptional customer experience,... Show More
Job Requirements
- Must have a positive attitude and customer service mindset
- must have basic computer skills
- must have strong communication skills
- bilingual (Spanish) proficiency is a plus
- prior phone or call center experience is a plus
Job Qualifications
- Customer service experience preferred but not required
- strong communication skills
- basic computer skills
- positive attitude and customer service mindset
- bilingual (Spanish) proficiency is a plus
- prior phone or call center experience is a plus
Job Duties
- Intake and assist walk-ins, appointments, and returning customers
- create estimates, price quotes, and invoices for auto work
- answer phones and return customer calls
- provide excellent customer service
- assist manager with daily parts returns
- ensure accuracy when ordering parts
- input documentation on all calls and follow-up with callers as needed
- confirm all mobile jobs parts and materials before dispatching drivers
- open new accounts and service existing accounts
- maintain a professional appearance and positive attitude
Job Location
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