Customer Service & E-Commerce Associate Team Leader (Customer Service, In-Store Shopper Assistant Department Manager)
Job Overview
Employment Type
Temporary
Hourly
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $19.05 - $33.20
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Retirement Plan
Store discount
Paid Time Off
Expense reimbursement
Employee assistance program
Career Development
Job Description
Whole Foods Market is a renowned leader in the natural and organic foods retail industry, dedicated to nourishing people and the planet through sustainable and community-focused initiatives. Established as more than just a grocery store, Whole Foods Market is committed to making a positive impact by improving how people eat, supporting educational grants for school gardens, and increasing access to fresh and healthy food in underserved communities, including food deserts. The company is also actively involved in alleviating poverty in developing countries, demonstrating its deep commitment to social responsibility and environmental stewardship. Whole Foods Market’s culture fosters personal growth and... Show More
Job Requirements
- Must be able to lift 50 lbs
- standing/walking 6-8 hours in an 8-hour workday
- hand use including single grasping, fine manipulation, pushing and pulling
- work requires bending, twisting, squatting, and reaching
- exposure to FDA approved cleaning chemicals
- exposure to temperatures below 32 degrees Fahrenheit (freezing), 32-40 degrees Fahrenheit (refrigerators), above 90 degrees Fahrenheit
- ability to work in a wet and cold environment
- ability to work a flexible schedule including nights, weekends, and holidays
- ability to use tools and equipment including box cutters, electric pallet jacks, and other heavy machinery
Job Qualifications
- 18+ months retail experience including 6+ months of supervisory experience
Job Duties
- Delivers outstanding customer experience
- holds all Team Members accountable for delivering outstanding customer service
- establishes clear expectations for balancing in-store customer service and completing online orders
- monitors in-store and online customer flow
- assigns customer service-related and online order completion tasks balancing the needs of all customers
- monitors the schedule to maintain in-store customer needs and online order capacity
- sustains strong knowledge and awareness of relevant competitors and industry trends
- ensures an effective and efficient response to customer questions, requests, and concerns
- supports collaborative and productive relationships with departmental leaders, store leadership, and partners such as Amazon delivery drivers
- fosters and encourages a positive environment of teamwork, mutual respect, and morale
- maintains Team Member safety and security standards
- ensures compliance with relevant regulatory rules and standards
- develops, coaches, mentors, and motivates Team Members to sustain a high performing Team
- maintains cleanliness of workspaces including staging area and coolers
- maintains security of equipment
- proactively identifies process improvement opportunities
- consistently communicates and models Whole Foods Market core values, leadership principles, and supports goals
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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