Job Overview
Employment Type
Hourly
Part-time
Compensation
Type:
Hourly
Rate:
Exact $19.63
Work Schedule
Rotating Shifts
Standard Hours
Weekend Shifts
Benefits
Fly for free on Southwest flights with eligible dependents
Company-matched 401(k) retirement savings plan up to 10 percent
Potential for annual profit-sharing contributions
Competitive health insurance coverage starting from first day of employment
Overtime opportunities
Shift premiums
Comprehensive employee assistance programs
Job Description
Southwest Airlines is a leading American airline company renowned for its commitment to providing low-cost, reliable, and friendly air travel experiences. As one of the largest domestic carriers in the United States, Southwest Airlines is distinguished by its unique company culture, which emphasizes hospitality, employee respect, and customer service excellence. The Ground Operations Department at Southwest plays a crucial role in ensuring smooth airline operations by managing airport activities such as ticketing, baggage handling, and customer service at various airport touchpoints. This department is integral in delivering the memorable Southwest experience that customers expect and cherish.
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Job Requirements
- Must be a current resident of the state of Arizona
- Must be at least 18 years of age
- Must be a U.S. citizen or have authorization to work in the United States
- Must be able to comply with company attendance standards
- Must be able to pass customer service agent training program with an 80 percent or greater average
- Must be physically able to lift and/or move up to 70 pounds regularly
- Must be able to climb, bend, kneel, and stand for extended periods
- Must maintain a well-groomed appearance in accordance with company guidelines
- Must be able to work shifts including early mornings, late evenings, weekends, and holidays
- Must be willing to work part-time schedule averaging 32 hours per week
- Must not have been interviewed for the same or related position at PHX within the last 12 months without selection
- Must be able to obtain a SIDA badge and meet airport specific requirements
- No current or future work authorization sponsorship available
- Must be able to handle stressful situations and emergency scenarios
- Must be able to communicate effectively verbally by phone, face-to-face, and via radio
- May be required to obtain Customs Seal and meet international flight work requirements
Job Qualifications
- No prior education requirement
- No prior experience required
- Ability to complete customer service agent training program with an 80 percent or greater average
- Ability to type and/or use a computer keyboard proficiently
- Ability to read, follow instructions, and understand ticketing procedures, rules, and regulations
- Ability to work well under stressful situations
- Good verbal and written communication skills
- Ability to work effectively as part of a team
- Ability to handle emergencies and hazardous situations as necessary
- Must maintain well-groomed appearance per company standards
- Must possess or obtain necessary airport badges and meet local airport requirements
- Must be able to work shift work and/or overtime
- Foreign language skills are desirable but not required
Job Duties
- Provides friendly service to and maintains positive relationships with all internal and external customers
- Works in a cooperative spirit to ensure the success of the company
- Provides legendary customer service to travelers, cargo, or baggage service clients by attending to their needs
- Operates computerized point-of-sale system for ticketing, check-in, boarding, baggage service, and reservations
- Greets and handles customers politely and manages transactions involving cash, checks, credit cards, travel vouchers, and coupons
- Computes charges, makes change, and balances daily transactions
- Checks in baggage and cargo
- Answers telephone calls to provide information, page customers, resolve problems or complaints
- Handles transactions required to board the aircraft efficiently and timely
- Deals with mishandled customers due to oversells, delays, cancellations, or luggage issues and resolves problems within company guidelines
- Provides current and accurate fare, schedule, reservations, flight arrival/departure information
- Completes required forms and reports, including irregularity and complaint reports
- Performs other job-related duties as directed by leadership
- Must be able to meet physical ability requirements including lifting and repetitive movement
- Must comply with company grooming and appearance standards
- Communicates information verbally via telephone, face-to-face, public address systems, and radio equipment
- May be required to obtain specific badges and certifications as mandated by the airport or station leadership
Job Qualifications
Experience
No experience required
Job Location
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