Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Exact $20.00
Work Schedule
Flexible
Benefits
Travel perks
health benefits
wellness programs
401(k) program
Employee assistance program
Pet insurance
Discounts on hotels, cars, cruises
Job Description
American Airlines, the largest airline in the world, is renowned for its extensive global reach and commitment to excellence in customer service. Based at Memphis International Airport, American Airlines offers opportunities that not only foster career growth but also provide enriching experiences for its employees. As a key player in the aviation industry, the company embraces diversity and inclusion, supporting over 20 Employee Business Resource Groups that connect team members to customers, communities, and shareholders. The airline's dedication to fostering an inclusive environment reflects its core values of respect, teamwork, and innovation, ensuring that employees feel valued and empowered. This... Show More
Job Requirements
- High school diploma or GED or international equivalent
- Bilingual language skills required in some locations
- Applicable valid driver's license as required by local authorities
- Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
- Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
- Completion of pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements
- Must be authorized to work in the U.S.
Job Qualifications
- High school diploma or GED or international equivalent
- Bilingual language skills required in some locations
- Applicable valid driver's license as required by local authorities
- Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
- Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
- Completion of pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements
- Must be authorized to work in the U.S.
- Working knowledge of Sabre or any other Passenger Service System preferred
- Previous face to face customer service experience preferred
- Experience working in a fast pace environment preferred
Job Duties
- Issue, reissue and refund passenger tickets
- Book, ticket and confirm flight reservations
- Rebook passengers on oversold flights and during irregular operations
- Perform passenger check-in and passenger seat assignment except curbside, rectify oversold seat assignments, and issue upgrades
- Issue vouchers and coordinate with contractors for passenger hotel accommodations, meals and transportation, coordinate refuel and refresh
- Perform passenger boarding including ticket lift and boarding pass lift verification
- Operate gate reader/scanner including pre-boarding, monitoring/checking carryon baggage and exit row criteria
- Operate jetways/bridges for boarding and deplaning passengers
- Make boarding and departure gate announcements
- Deliver domestic/international flight documents
- Perform passenger service flight close-out procedures
- Accept, check and tag passengers' baggage at resolution centers, full-service ticket counters, and first class ticket counters
- Maintain timeline of flight boarding process
- Perform customer service on the job training
- Process and complete credit card baggage transactions at kiosks
- Assist passengers with self-service kiosk check-in and kiosk baggage processing
- Queue lines at ticket counter kiosks and ticket counters
- Clear/verify international documents at kiosks and activation stations
- Accept and activate passengers' self-tagged bags
- Assist customers needing special assistance including boarding, deplaning and transporting non-ambulatory passengers, special assist passengers, and unaccompanied minors
- Perform customer service work associated with handling regional flights and contractor/ground handling agreements
- Have regular and predictable attendance including mandatory overtime
- Respond and assist during security and emergency situations
- Provide connecting passengers with gate information
- Provide quality customer service in a professional manner
- Adhere to company policies, procedures and performance standards
- Complete job relevant trainings
- Adhere to government regulations such as DOT, FAA, TSA
- Use multiple internal resources/systems during customer interactions
- Wear uniforms as required by company policy
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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