Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Exact $20.00
Work Schedule
Standard Hours
Flexible
Benefits
Travel perks
health benefits
wellness programs
401(k) program
Employee assistance program
Pet insurance
Discounts on hotels, cars, cruises and more
Job Description
American Airlines is the largest airline in the world, renowned for its extensive global network connecting 365 destinations with over 6,800 daily flights. As a leading player in the aviation industry, the company is committed to delivering exceptional customer service while ensuring safety and operational excellence. American Airlines not only provides travel opportunities but also invests in the growth and development of its employees, fostering a dynamic and inclusive work environment where individuals can thrive personally and professionally. The airline supports a diverse workforce through more than 20 Employee Business Resource Groups that connect employees with customers, suppliers, and communities,... Show More
Job Requirements
- High school diploma or GED or international equivalent
- Bilingual language skills required in some locations
- Applicable valid driver’s license as required by local authorities
- Must fulfill FAA criminal background checks for unescorted access to airport security areas if applicable
- Must secure airport authority and/or US Customs security badges if applicable
- Completion of pre-employment drug screen, comprehensive background check, and/or fingerprinting
- Must be authorized to work in the U.S.
Job Qualifications
- High school diploma or GED or international equivalent
- Bilingual language skills required in some locations
- Applicable valid driver’s license as required by local authorities
- Ability to fulfill FAA criminal background checks for unescorted access privileges
- Ability to secure airport authority and/or US Customs security badges as applicable
- Successful completion of pre-employment drug screen, background check, and/or fingerprinting
- Authorization to work in the U.S.
- Working knowledge of Sabre or other Passenger Service Systems preferred
- Previous face to face customer service experience preferred
- Experience working in a fast-paced environment preferred
Job Duties
- Issue, reissue and refund passenger tickets
- Book, ticket and confirm flight reservations
- Rebook passengers on oversold flights and during irregular operations
- Perform passenger check-in and seat assignments (except curbside), rectify oversold seat assignments, and issue upgrades
- Issue vouchers and coordinate with contractors for passenger hotel accommodations, meals and transportation
- Perform passenger boarding including ticket and boarding pass verification
- Operate gate reader/scanner and enforce carryon baggage and exit row criteria
- Operate jetways/bridges for boarding and deplaning
- Make boarding and departure gate announcements
- Deliver domestic/international flight documents
- Perform passenger service flight close-out procedures
- Accept, check and tag passengers’ baggage
- Maintain timeline of flight boarding process
- Perform customer service on the job training
- Process credit card baggage transactions at kiosks
- Assist passengers with self-service kiosk check-in and baggage processing
- Queue lines at ticket counter kiosks and counters
- Clear/verify international documents at kiosks
- Accept and activate passengers’ self-tagged bags
- Assist customers needing special assistance
- Perform customer service work related to regional flights and ground handling agreements
- Maintain regular and predictable attendance including mandatory overtime
- Respond and assist during security and emergency situations
- Provide connecting passengers with gate information
- Adhere to company policies, procedures, and performance standards
- Complete job-relevant trainings
- Adhere to government regulations (DOT, FAA, TSA)
- Use multiple internal resources/systems during customer interactions
- Wear required company uniforms
- Perform Passenger Operation Control functions and assist international passengers through customs and immigration as needed.
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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