Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $21.00 - $23.00
Work Schedule
Standard Hours
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Paid holidays
overtime pay
Employee assistance program
Job Description
Herff Jones, headquartered in Indianapolis, Indiana, is a premier provider of graduation and educational products and services dedicated to inspiring achievement and creating unforgettable experiences for students. Since its founding in 1920, Herff Jones has maintained a steadfast commitment to supporting students, faculty, and staff across the nation by offering a comprehensive range of products which include class rings, jewelry, caps and gowns, diplomas, frames, announcements, Greek accessories, and innovative motivation and recognition programs. With a deep-rooted passion for celebrating student milestones, Herff Jones has solidified its reputation as the most trusted name in this space, continually evolving alongside educational... Show More
Job Requirements
- High school diploma or equivalent
- Ability to sit for extended periods
- Capability to use a step ladder as needed to retrieve files
- Willingness to work outside of digital toolsets when necessary
- Ability to work independently in a quiet environment
- Ability to communicate effectively across multiple channels
- Availability to work some overtime including Saturdays during peak periods
Job Qualifications
- Bachelor's or Associate's degree preferred
- Experience in a customer service environment
- Proficient communication skills including listening, writing, and verbal abilities
- Moderate to advanced skills with Microsoft Office, particularly Outlook and Excel
- Ability to learn new technologies and systems
- Demonstrated ability to manage multiple tasks and high volume of customer inquiries
- Positive attitude and ability to work effectively in a team environment
Job Duties
- Handle multi-channel inbound communications including phone, email, web portal, ticketing system, and chat while meeting or exceeding service levels
- Support on-time delivery commitments by providing customer support and escalating issues to senior team members when necessary
- Build and maintain positive and professional relationships with customers, ISPs, and internal personnel
- Maintain responsiveness and quick turnaround on inquiries and concerns
- Assist with order entry and other support tasks during peak times
- Participate actively in training and development programs
- Manage multiple tickets and tasks efficiently with great attention to detail
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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