Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Exact $20.00
Work Schedule
Flexible
Day Shifts
Benefits
Travel perks
health benefits
Dental benefits
vision benefits
wellness programs
401(k) program
Employee assistance program
Job Description
American Airlines is the largest airline in the world, renowned for connecting people to opportunities and destinations across the globe. With a vast network that reaches over 365 destinations and operates more than 6,800 daily flights, American Airlines is a leader in the aviation industry, committed to providing exceptional service and creating memorable travel experiences for its customers. As an American Airlines team member, you become part of a family that values diversity, inclusion, and personal growth, offering employees a chance to advance their careers while enjoying work-life balance and numerous perks. The company emphasizes fostering a positive work environment... Show More
Job Requirements
- High school diploma or GED or international equivalent
- Bilingual language skills required in some locations
- Applicable valid driver’s license as required by local authorities
- Must fulfill FAA criminal background checks for unescorted access privileges to airport security identification display areas (SIDA), if applicable
- Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
- Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting
- Must be authorized to work in the U.S.
Job Qualifications
- High school diploma or GED or international equivalent
- Bilingual language skills required in some locations
- Applicable valid driver’s license as required by local authorities
- Ability to secure appropriate airport authority and/or US Customs security badges if applicable
- Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting
- Authorization to work in the U.S.
- Working knowledge of Sabre or other Passenger Service Systems preferred
- Previous face-to-face customer service experience preferred
- Experience working in a fast-paced environment preferred
Job Duties
- Issue, reissue and refund passenger tickets
- Book, ticket and confirm flight reservations
- Rebook passengers on oversold flights and during irregular operations
- Perform passenger check-in and seat assignments except curbside
- Rectify oversold seat assignments and issue upgrades
- Issue vouchers or coordinate hotel accommodations, meals, and transportation
- Perform passenger boarding including ticket and boarding pass verification
- Operate gate reader/scanner and monitor carry-on baggage and exit row criteria
- Operate jetways/bridges for boarding and deplaning
- Make boarding and departure gate announcements
- Deliver domestic and international flight documents
- Perform passenger service flight close-out procedures
- Accept, check and tag passengers' baggage at various counters
- Maintain timeline of flight boarding process
- Perform customer service on the job training
- Process credit card baggage transactions at kiosks
- Assist passengers with self-service kiosk check-in and baggage processing
- Manage queue lines at ticket counters
- Clear and verify international documents
- Accept and activate passengers' self-tagged bags
- Assist customers needing special assistance
- Perform work related to regional flights and ground handling agreements
- Maintain regular and predictable attendance including overtime
- Respond and assist during security and emergency situations
- Provide gate information to connecting passengers
- Provide quality customer service in accordance with American's guidelines
- Adhere to company policies, procedures and performance standards
- Complete job-relevant trainings
- Comply with government regulations such as DOT, FAA, TSA
- Use multiple internal systems during customer interactions
- Wear required uniforms as per company policy
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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