Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Exact $20.00
Work Schedule
Standard Hours
Flexible
Weekend Shifts
Night Shifts
Benefits
Travel perks
Health Insurance
Dental Insurance
Prescription coverage
Vision Insurance
wellness programs
401(k) program
Employee assistance program
Pet insurance
Discounts on hotels
Discounts on cars
Discounts on cruises
Job Description
American Airlines is the largest airline in the world, renowned for connecting people, places, and possibilities across a vast global network. With over 6,800 daily flights serving 365 destinations worldwide, American Airlines dedicates itself to delivering exceptional travel experiences through its commitment to safety, customer care, and innovation. As a leader in the aviation industry, American Airlines fosters an inclusive work environment that values diversity and empowers employees to grow both personally and professionally. With more than 20 Employee Business Resource Groups, the airline emphasizes community, continuous development, and creating a welcoming workplace where all team members can thrive.
Show More
Show More
Job Requirements
- High school diploma or GED or international equivalent
- Bilingual language skills required in some locations
- Applicable valid driver's license as required by local authorities
- Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas, if applicable
- Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
- Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements
- Must be authorized to work in the U.S.
Job Qualifications
- Working knowledge of Sabre or any other Passenger Service System
- Previous face to face customer service experience
- Working in a fast pace environment
Job Duties
- Issue, reissue and refund passenger tickets
- Book, ticket and confirm flight reservations
- Rebook passengers on oversold flights and during irregular operations
- Perform passenger check-in and passenger seat assignment except curbside
- Rectify oversold seat assignments and issue upgrades
- Issue vouchers and coordinate with contractors for passenger hotel accommodations, meals and transportation
- Perform passenger boarding including ticket lift and boarding pass verification
- Operate gate reader/scanner and monitor carryon baggage and exit row criteria
- Operate jetways/bridges for boarding and deplaning
- Make boarding and departure gate announcements
- Deliver domestic and international flight documents
- Perform passenger service flight close-out procedures
- Accept, check and tag passengers' baggage
- Maintain timeline of flight boarding process
- Perform customer service on-the-job training
- Process credit card baggage transactions at kiosks
- Assist passengers with self-service kiosk check-in and baggage processing
- Queue lines at ticket counter kiosks and counters
- Clear and verify international documents at kiosks
- Accept and activate passengers' self-tagged bags
- Assist customers needing special assistance including non-ambulatory passengers, special assist passengers, and unaccompanied minors
- Perform customer service work associated with regional flights and contractor agreements
- Have regular and predictable attendance including mandatory overtime
- Respond and assist during security and emergency situations
- Provide connecting passengers with gate information
- Provide quality customer service in accordance with American Airlines guidelines
- Adhere to company policies, procedures, and performance standards
- Complete job-relevant trainings
- Adhere to government regulations such as DOT, FAA, TSA
- Use multiple internal resources and systems during customer interactions
- Wear uniforms as required by company policy
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
Loading...
We didn't receive the exact location for this job posting,
please contact the employer.
You may be also interested in:
Nearby Cities