Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Exact $19.63
Benefits
Fly for free on any open seat on all Southwest flights for employees and eligible dependents
Company 401(k) match contributions up to 10% of eligible earnings
Potential for annual profit-sharing contributions
Competitive health insurance for employees and eligible dependents
Health plan coverage options starting from the first day of employment
Opportunities for overtime and shift premiums
Stable work environment with equal opportunity for learning and personal growth
Job Description
Southwest Airlines is a leading American airline renowned for its low-cost, reliable, and customer-friendly air travel services. Since its inception, Southwest has established a strong reputation in the aviation industry by prioritizing the needs and satisfaction of its passengers. The company operates a comprehensive network of flights across the United States and beyond, facilitating convenient travel for millions of customers every year. Southwest Airlines is committed to creating a stable and positive work environment for its employees, fostering opportunities for growth, creativity, and innovation. At its core, the company values respect, care, and fairness within its workforce, mirroring the same... Show More
Job Requirements
- U.S. citizenship or current authorization to work in the U.S.
- No education requirement
- No experience requirement
- Must be able to obtain a SIDA badge and meet all local airport requirements
- May be required to obtain a Customs Seal and meet all requirements to work international flights
- Must be able to lift and/or move items up to 70 pounds regularly
- Must be able to climb, bend, kneel and stand for extended periods
- Must maintain ability to wear prescribed uniforms
- Must maintain a well-groomed appearance per company appearance standards
- Must be at least 18 years of age
- Must comply with company attendance standards
- Ability to work shift work and/or overtime
- Foreign language skills are desirable but not required
- No current or future work authorization sponsorship available
Job Qualifications
- Ability to type and/or use a computer keyboard with sufficient speed to meet job demands
- Able to read documents, follow instructions, learn and understand ticketing procedures, rules and regulations
- Ability to work well with others as part of a team
- Ability to meet the public and work under stressful situations
- Must be able to complete the Customer Service Agent training program with an 80 percent or greater average and evaluation period
- Must be aware of hazardous situations and able to handle emergencies
- Must work under tight time constraints to accomplish quick turns of aircraft
- Must present a well-groomed appearance in accordance with company policy
- Must be able to perform all job functions within limited space
- Must be able to effectively communicate verbally by telephone, face to face and on public address systems
- Must possess good written and oral skills
- Must be able to communicate information and instructions verbally or via radio equipment
Job Duties
- Provides friendly service to and maintains positive relationships with all internal and external customers
- Works in a cooperative spirit to ensure the success of the company
- Responsible for providing legendary customer service to people desiring to travel, use cargo or baggage service by attending to their needs
- Handles any aspect of ticketing and check-in by operating a computerized point-of-sale system, boarding, baggage service, reservations and resolving related complaints and problems
- Greets and handles customers in a polite and friendly manner
- Handles cash, checks, credit cards, travel vouchers and coupons as forms of payment for tickets
- Computes charges, makes change and balances daily transactions
- Checks in baggage and cargo
- Answers telephone to provide information to callers, pages customers, resolves problems or complaints and assists as needed
- Handles transactions required to board the aircraft in a timely and efficient manner
- Deals with mishandled customers as a result of oversells, delayed or cancelled flights, lost, delayed, or damaged luggage
- Resolves problems quickly and within company guidelines
- Provides accurate fare, schedule, reservation, flight arrival/departure information and answers general inquiries
- Completes forms and reports as required by the company
- Writes irregularity and complaint reports as required
- Must be able to meet any physical ability requirements listed
- May perform other job duties as directed by employees' leaders
Job Location
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