Customer Service Agent - Airlines - Full Time

Albuquerque, NM, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Exact $16.00

Work Schedule

Day Shifts

Fixed Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and Development

Travel opportunities

Job Description

Advanced Air, LLC is a forward-thinking, service-oriented aviation company headquartered in Hawthorne, California. Founded in 2005 by President Levi Stockton, the company operates as an FAA-approved Part 135 On-Demand Air Carrier and has grown substantially over the years. Advanced Air is distinguished for its focus on superior aircraft management and providing exceptional on-demand charter services. Today, the company manages a diverse fleet of 20 aircraft, which includes turboprop aircraft, business jets, and regional passenger jets. Advanced Air serves more than a dozen communities across the southwestern United States, marking its presence as a significant player in regional aviation. The company... Show More

Job Requirements

Must have authorization to work in the U.S.
Must have valid Driver's license and clean driving record
Ability to push/pull/lift 50 lbs. for extended periods of time
Ability to work efficiently under time constraints
Must be willing to work outside in all types of weather and elevated noise levels within the airport environment
High School diploma or GED equivalent
2+ years of customer service experience

Job Qualifications

High School diploma or GED equivalent
2+ years of customer service experience
Experience with Videcom (airline reservation system) preferred
Experience with Microsoft Office products including Outlook, Word and Excel
Experience with Google Suite including Sheets, Docs, Drive
Excellent communication and problem-solving skills
Positive attitude and winning personality
Passion for people, building relationships with customers and delivering top-notch service
Excellent time management skills
Experience in a service or hospitality related environment desired
Experience in aviation (commercial, general, or charter) is desired
Ability to create a relationship that builds trust with customers
Manage schedules and coordinate proactively across departments
Organizational and multi-tasking skills
Problem solving using exceptional judgment aligning with company values
Recordkeeping skills

Job Duties

Greet and provide outstanding service to all AA customers and guests in a friendly, courteous and professional manner
Answer telephone to provide information, resolve problems or complaints, and assist as needed
Handle all aspects of reservations, ticketing, check-in, seat assignment, passenger boarding, and baggage service
May handle cash, checks, credit cards, and travel vouchers as forms of payments for tickets
Communicate to customers when a flight has been delayed or cancelled and work to re-accommodate them according to company policy
Provide current and accurate fare, schedule, gate, flight arrival and departure information, as well as answer general inquiries both in-person and over the telephone
Provide check-in assistance, ticketing changes, re-booking of itineraries and special service requests for passengers
Board/deplane flights and escort passengers to and from aircraft in a timely and efficient manner, and assist passengers, as needed
Ensure aircraft are prepared for flight, including food and beverage stocking and light cleaning
Transport passengers via shuttle or van as required
Oversee passenger unloading of firearms in accordance with training, policy, and TSA where required
Maintain AA brand standards and consistency in the ground experience
Identify opportunities to improve customer experience and increase satisfaction
Maintain positive customer relations at all times by using good judgment and the ability to multi-task
Ensures FAA, Airline, and Airport regulations are followed at all times
Enforces safety/security measures and protects sensitive zones
Additional duties as assigned by Supervisor

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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