Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $20.00
Benefits
competitive salary
annual bonus based on experience
401K retirement plan with 75% company matching up to 5% contribution
flexible vacation and personal time
work-from-home arrangement
Job Description
ParkSleepFly.com (PSF) stands as a recognized leader in the online market for park and stay hotel packages. Since its establishment in 2003, PSF has carved a niche by offering travelers cost-effective solutions that combine hotel accommodations with airport parking - often providing packages less expensive than the price of airport parking alone. The company has facilitated close to 900,000 reservations across nearly 500 hotels in more than 100 airports throughout the United States and Canada, reflecting its broad reach and trusted presence in the industry.
Complementing PSF is AirportParkingReservations.com (APR), a sister platform specializing exclusively in securing the ... Show More
Complementing PSF is AirportParkingReservations.com (APR), a sister platform specializing exclusively in securing the ... Show More
Job Requirements
- high school diploma or equivalent
- previous customer service experience, preferably remote
- access to a recent-model Windows-based computer with headphone jack
- reliable high-speed broadband internet connection
- ability to work independently in a home environment
- excellent interpersonal skills
- ability to multitask and manage time effectively
Job Qualifications
- experience as a work-from-home customer service agent
- excellent written and verbal communication skills
- ability to maintain professionalism under pressure
- strong problem-solving and conflict resolution skills
- familiarity with virtual call center software and online communication tools
- proficiency with MS Office and popular web browsers
- experience using Skype for remote communication
Job Duties
- provide email support to customers
- handle phone inquiries professionally
- assist customers via live chat
- resolve issues related to reservations
- communicate customer feedback to management
- maintain customer satisfaction during high-volume periods
- collaborate with team members and management remotely
Job Location
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