Customer Service Administrator 1

The hiring establishment is a dynamic Service Center specializing in logistics and transportation services, dedicated to ensuring seamless operational efficiency. This company plays a crucial role in managing freight, coordinating drivers, and maintaining the overall function of their docking and service areas. Known for maintaining high standards in customer service and operational integrity, the Service Center prides itself on fostering a productive work environment that values teamwork, reliability, and attention to detail. This establishment operates within the transportation and logistics industry, requiring dedicated professionals skilled in administrative and customer service roles to support its daily operations.

The role of Customer Service Administrator 1 is a vital position within the Service Center, designed to support a range of clerical and operational functions that are essential for the smooth running of the facility. This role requires the individual to perform multiple duties, including handling scanning operations, managing driver check-in procedures, assisting in gate office activities, cashier responsibilities, and receptionist tasks. The employed professional will primarily work the third shift, offering critical support during these hours to ensure continuous and efficient service coverage.

This position offers a competitive hourly wage ranging from $17.26 to $21.88 per hour, reflective of experience and skill levels, providing a stable income for candidates seeking long-term employment in a customer service and operational support role. The employment type is typically full-time, demanding a commitment to maintain the high standard of operational support the company is known for.

In this multifaceted role, the Customer Service Administrator 1 will use scanning machines to properly load bills into the company's computer system, ensuring accurate processing and record-keeping. The duties also include picking up bills from routing offices and delivering them to specified dock locations, showcasing the importance of timely and meticulous handling of documentation. When necessary, the individual will support the Linehaul Dispatch area during employee absences, demonstrating the need for flexibility and cross-functional cooperation within the team.

The comprehensive role also involves receiving drivers at the gate, collecting essential information regarding driver identities and freight details, assigning drivers numbers, and directing where trailers should be unhooked and located. This gate office function requires strong organizational skills and the ability to interact professionally and courteously with drivers, visitors, and other personnel. Additionally, directing visitors and truckers to designated areas on the premises highlights the customer-facing aspect of the role, demanding clear communication and interpersonal acumen.

Financial responsibilities are part of the job, including balancing daily cash reports, accounting for bills, and preparing bank deposits and checks. Verification of night deposits is also expected, underscoring the need for precision and accountability in handling monetary transactions. Furthermore, the position involves managing phone coverage through a switchboard console, facilitating effective and prompt communication across the Service Center.

The job also entails assisting job applicants by providing and collecting applications and welcoming visitors, which positions the Customer Service Administrator as an ambassador of the company. This variety of duties requires a blend of technical proficiency, customer service orientation, and administrative capability.

For individuals equipped with a High School Diploma or GED, possessing at least six months of related or office experience, and with a proficiency in Microsoft Office applications and multi-line phone systems, this role offers a rewarding opportunity. Strong customer relation skills and multitasking ability are essential to succeed in this environment. Overall, this role offers a comprehensive entry point into the transportation and logistics industry, with opportunities to develop professional skills in a supportive and structured setting.