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Customer Service

Job Overview

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Employment Type

Full-time
Part-time
Hourly
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Compensation

Hourly
Range $14.00 - $1.00
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Work Schedule

Flexible
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Benefits

Paid Time Off
401(k) with Company Match
flexible schedule
competitive pay
Career growth opportunities

Job Description

EAP Management Corp dba KFC is a well-established franchise operating under the globally recognized KFC brand, known for its signature fried chicken and fast, friendly service. As a franchisee committed to delivering high-quality customer experiences and fostering a supportive work environment, EAP Management Corp offers a dynamic and engaging workplace for individuals who love serving customers and are looking to build a rewarding career in the restaurant industry. The company focuses on creating a positive atmosphere where team members can thrive, learn new skills, and grow within the business. Opportunities for advancement are plentiful, with clear pathways from entry-level roles to hourly management positions and beyond. The workplace culture emphasizes leadership, coaching, and continuous development to ensure that employees feel supported and motivated throughout their journey with the company.

The role of Customer Service Team Member at EAP Management Corp dba KFC in Miramar, FL, is perfect for individuals seeking a flexible, customer-facing job that offers the chance to interact with a diverse clientele while helping to maintain the high standards of the KFC brand. This position is designed for those who enjoy working in a fast-paced environment and take pride in providing fast, fun, and friendly service. As a team member, you will be responsible for directly engaging with customers, ensuring their satisfaction, and addressing any food or service-related concerns promptly and professionally. The position accommodates varying schedules, making it an ideal opportunity for students or individuals seeking part-time or full-time employment.

Starting at $14 per hour, this role offers competitive pay along with valuable benefits such as paid time off for full-time employees and a 401(k) plan with company matching. EAP Management Corp also prioritizes work-life balance by working around employee school schedules, fostering a supportive environment that values punctuality, teamwork, and a positive attitude. Joining the team means becoming part of a brand with a distinguished history and a commitment to excellence, where your efforts contribute directly to creating memorable dining experiences for customers and opportunities for personal and professional growth within the company.

Job Requirements

  • Must be 16 years of age or older
  • Basic math and reading skills
  • Ability to work flexible hours
  • Friendly and helpful attitude
  • Strong communication skills
  • Ability to follow company policies and procedures
  • Punctuality and reliability
  • Willingness to accept coaching and feedback
  • Commitment to food safety and hygiene

Job Qualifications

  • Basic math and reading skills
  • Must be 16 years of age or older
  • Ability to work flexible hours
  • Excellent communication skills
  • Strong customer service orientation
  • Ability to work effectively as part of a team
  • Positive attitude and willingness to learn

Job Duties

  • Being friendly and helpful to customers and co-workers
  • Meeting customer needs and taking steps to resolve food or service issues
  • Working well with teammates and accepting coaching from the management team
  • Maintaining a clean and tidy appearance and strong work habits
  • Communicating with customers, teammates, and managers in a positive manner
  • Being punctual and flexible in maintaining scheduled hours
  • Following all policies and procedures regarding food safety, job duties, and the code of conduct
  • Fully participating in delivering a WOW experience to every guest

Job Criteria

Experience

Entry Level (1-2 years)


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