Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Paid parental leave
fertility coverage
401k with generous company match
Company Paid Life Insurance and Long-Term Disability
short-term disability
Employee assistance program
Tuition Reimbursement
Employee Discounts
PNC Daily Pay Option
Job Description
LKQ Corporation is a leading provider in the automotive aftermarket industry, specializing in the distribution of automotive replacement parts, components, and systems. Established with a strong commitment to excellence, LKQ serves a wide range of customers including professional installers, jobbers, and end consumers. The company prides itself on fostering a supportive and collaborative work environment that encourages growth, innovation, and professional development. LKQ is renowned for its comprehensive benefits package and a culture that values its team members as the foundation of its success. With its vast network and industry expertise, LKQ Corporation offers rewarding career opportunities that grow alongside the evolving automotive landscape.
The Customer Service Representative role at LKQ Corporation is a pivotal position that directly impacts the customer experience through superior service and efficient transaction management. The role centers on providing exceptional support to walk-in and phone-contact customers, ensuring their needs are met promptly and with professionalism. This position requires a motivated individual who can engage customers with friendliness, product knowledge, and a problem-solving attitude. It involves greeting every customer personally, assisting them throughout their shopping journey, and performing suggestive selling techniques at the point of sale to enhance customer satisfaction and drive sales.
The role also demands conscientious handling of transactional processes including maintaining accurate files, records, and cash drawer management. The Customer Service Representative is responsible for observing inventory levels to guarantee product availability and the aesthetic upkeep of the showroom. Coordinating timely order fulfillment from the warehouse forms an essential part of the role, ensuring customers receive their purchases promptly. This position does not include supervisory responsibilities, making it ideal for individuals who prefer a direct customer interaction role without managing a team.
The person ideal for this position has at least one year of customer service experience with a strong background in creating positive customer relations. Preferred candidates will possess a high school diploma or GED, prior automotive parts knowledge, and two to three years of customer service experience. The job requires proficiency in basic math operations and competent use of computer tools including Microsoft Outlook, Word, Excel, and PowerPoint to support business tasks. Candidates must demonstrate ability to handle multiple projects, communicate complex information effectively, and adhere to established policies and procedures.
Physically, this role may involve travel, exposure to varying environmental conditions, and requires the ability to perform lifting up to 75 pounds along with other physical activities such as standing, walking, bending, and climbing stairs. LKQ Corporation offers a comprehensive benefits package including health, dental, and vision insurance, paid time off and parental leave, 401k with generous company match, company-paid life and disability insurances, employee assistance programs, and various employee discounts and reimbursement opportunities. Join LKQ Corporation to begin an exciting career path surrounded by driven professionals dedicated to excellence and customer satisfaction.
The Customer Service Representative role at LKQ Corporation is a pivotal position that directly impacts the customer experience through superior service and efficient transaction management. The role centers on providing exceptional support to walk-in and phone-contact customers, ensuring their needs are met promptly and with professionalism. This position requires a motivated individual who can engage customers with friendliness, product knowledge, and a problem-solving attitude. It involves greeting every customer personally, assisting them throughout their shopping journey, and performing suggestive selling techniques at the point of sale to enhance customer satisfaction and drive sales.
The role also demands conscientious handling of transactional processes including maintaining accurate files, records, and cash drawer management. The Customer Service Representative is responsible for observing inventory levels to guarantee product availability and the aesthetic upkeep of the showroom. Coordinating timely order fulfillment from the warehouse forms an essential part of the role, ensuring customers receive their purchases promptly. This position does not include supervisory responsibilities, making it ideal for individuals who prefer a direct customer interaction role without managing a team.
The person ideal for this position has at least one year of customer service experience with a strong background in creating positive customer relations. Preferred candidates will possess a high school diploma or GED, prior automotive parts knowledge, and two to three years of customer service experience. The job requires proficiency in basic math operations and competent use of computer tools including Microsoft Outlook, Word, Excel, and PowerPoint to support business tasks. Candidates must demonstrate ability to handle multiple projects, communicate complex information effectively, and adhere to established policies and procedures.
Physically, this role may involve travel, exposure to varying environmental conditions, and requires the ability to perform lifting up to 75 pounds along with other physical activities such as standing, walking, bending, and climbing stairs. LKQ Corporation offers a comprehensive benefits package including health, dental, and vision insurance, paid time off and parental leave, 401k with generous company match, company-paid life and disability insurances, employee assistance programs, and various employee discounts and reimbursement opportunities. Join LKQ Corporation to begin an exciting career path surrounded by driven professionals dedicated to excellence and customer satisfaction.
Job Requirements
- One year experience required
- Strong customer service background required
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
- Ability to compute rates, ratios, and percentages and to draw and interpret graphs
- Frequent use of Outlook, Word, Excel, graphics, etc
- Ability to create, maintain and incorporate functions into Word documents, Excel spreadsheets, databases, and PowerPoint presentations
- Regularly uses moderately complex oral and written skills
- Ability to handle multiple tasks or projects simultaneously with moderate complexity
- Ability to lift up to 75 pounds
- May travel periodically including overnight stays
- Ability to stand, walk, push, pull, squat, bend, reach, climb stairs, balance, stoop, kneel, or crouch for extended periods
Job Qualifications
- High school diploma or GED preferred
- Two to three years of prior customer service relations preferred
- Prior automotive experience and knowledge of automotive parts preferred
- Strong customer service background required
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
- Proficient in Microsoft Outlook, Word, Excel, graphics, and PowerPoint
- Effective oral and written communication skills
- Ability to handle multiple tasks or projects simultaneously with moderate complexity
Job Duties
- Personally greet every customer as they walk through the door and maintain friendly contact throughout their shopping experience
- At checkout, implement suggestive selling techniques, as appropriate, and assist with problem-solving
- Maintain orderly files and clean records of all transactions, as well as an accurate cash drawer
- Observe changes in inventory to ensure minimum stock levels and store showroom appearance is appropriate
- Coordinate orders from the warehouse to ensure customers’ orders are ready in a timely fashion
- Assume other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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