Customer Operations Manager

The Hertz Corporation is a globally recognized leader in the car rental industry, operating numerous brands such as Hertz, Dollar Car Rental, and Thrifty Car Rental. With approximately 9,700 corporate and franchisee locations across North America, Europe, the Caribbean, Latin America, Africa, the Middle East, Asia, Australia, and New Zealand, Hertz stands as one of the largest and most trusted airport general use vehicle rental companies worldwide. The brand is synonymous with quality, reliability, and exceptional customer service, making it a preferred choice for travelers and businesses alike. Hertz is committed to fostering a culture of diversity, inclusion, and employee development, ensuring that its workforce grows in a supportive and dynamic environment.

The Customer Operations Manager at Hertz plays a crucial role in the front-of-house operations, focusing on driving superior customer service and maximizing revenue. This position is pivotal to the company's success as it involves overseeing the daily processes and activities of frontline employees, ensuring that they operate efficiently and align with Hertz's high standards. The manager provides leadership in operating performance, customer satisfaction, employee culture, safety, budgets, and vendor relations. This role requires a leader who can motivate a diverse team, resolve customer issues effectively, and champion productivity improvements. With a salary of $62,400 per year, this full-time position offers an opportunity to lead within a renowned global brand, contributing significantly to its operational excellence and customer experience. The manager may also assist the Senior Customer Operations Manager, managing entire brands or departments depending on the location size, driving the business toward achieving its goals through strategic sales processes and employee engagement.