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Job Overview
Employment Type
Full-time
Compensation
Salary
Exact $62,000.00
Work Schedule
Standard Hours
Benefits
Paid Time Off
Medical insurance
Dental Insurance
Vision Insurance
Retirement Plan
Paid parental leave
Employee assistance program
Educational Reimbursement
Voluntary insurance
discounts
Job Description
The Hertz Corporation is a leading global car rental company renowned for its commitment to exceptional customer service and operational excellence. Operating the esteemed Hertz, Dollar Car Rental, and Thrifty Car Rental brands, Hertz maintains a presence in approximately 9,700 corporate and franchisee locations across North America, Europe, the Caribbean, Latin America, Africa, the Middle East, Asia, Australia, and New Zealand. As one of the largest worldwide airport general-use vehicle rental companies, Hertz has built a highly recognizable and trusted brand that stands for reliability, convenience, and customer satisfaction.
The Customer Operations Manager role at Hertz is a pivotal leader... Show More
The Customer Operations Manager role at Hertz is a pivotal leader... Show More
Job Requirements
- 1-3 years’ experience in customer service or operations
- high school diploma required bachelor’s degree preferred
- moderate proficiency in Microsoft Office Suite
- ability to collaborate with internal and external stakeholders
- flexible and adaptable
- excellent verbal and written communication skills
- ability to address and resolve customer service challenges
- results driven
- ability to make decisions and help solve problems
- ability to build and lead diverse high-performing teams
- ability to drive process and organizational change
- ability to influence
- ability to motivate teams and keep a positive attitude in a fast-paced environment
- ability to work under minimal supervision with a goal-oriented mindset
- ability to see the big picture and leverage critical thinking and decision-making skills
- excellent organization time management delegation and prioritization skills
- courageous leadership and accountability
Job Qualifications
- 1-3 years’ experience in customer service or operations
- high school diploma required bachelor’s degree preferred
- moderate proficiency in Microsoft Office Suite
- ability to collaborate with internal and external stakeholders
- excellent verbal and written communication skills
- ability to address and resolve customer service challenges
- results driven with decision-making and problem-solving skills
- ability to build and lead diverse high-performing teams
- ability to drive process and organizational change
- ability to influence and motivate teams
- ability to work under minimal supervision with a goal-oriented mindset
- strong organization time management delegation and prioritization skills
- courageous leadership and accountability
Job Duties
- Responsible for daily customer operations and revenue generation for their assigned function
- leads and supports processes to meet and exceed customer expectations and ensure alignment of the sales force with those sales methods and processes
- resolves customer issues ensuring a positive customer experience
- pro-actively drive the sales process that leads to the creation of a dynamic customer-focused zone commercial organization focused on selling value-added solutions (VAS)
- constantly champions productivity improvements via employee involvement and accountability
- ensures employees are following the Standards of Work (SOW)
- actively engages in effective communication plans focused on building employee engagement in order to achieve business results
- conducts performance evaluations that are timely and constructive where applicable
- participates in the recruiting process as required
- provides management with various updates and indicators as requested
- remains current on all administrative duties according to company policy
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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