Customer Operations Manager

The Hertz Corporation is a leading global car rental company renowned for its commitment to exceptional customer service and operational excellence. Operating the esteemed Hertz, Dollar Car Rental, and Thrifty Car Rental brands, Hertz maintains a presence in approximately 9,700 corporate and franchisee locations across North America, Europe, the Caribbean, Latin America, Africa, the Middle East, Asia, Australia, and New Zealand. As one of the largest worldwide airport general-use vehicle rental companies, Hertz has built a highly recognizable and trusted brand that stands for reliability, convenience, and customer satisfaction.

The Customer Operations Manager role at Hertz is a pivotal leadership position focused on optimizing front-of-the-house processes, elevating customer service, and driving revenue growth within the customer operations team. This role is responsible for managing frontline employees' activities and processes, while supporting the Senior Customer Operations Manager in overseeing specific brands or departments. The Manager plays a crucial role in ensuring overall operational performance through effective leadership, clear communication, and continuous improvement in efficiency. This position demands a strong ability to motivate teams, foster a positive employee culture, and maintain a sharp focus on customer satisfaction and safety.

With an annual starting salary of $62,000, the Customer Operations Manager is offered a comprehensive benefits package including paid time off, medical, dental, and vision plans, 401(k) with employer matching, paid parental leave, and educational reimbursement. Additional perks include discounts on Hertz rentals, theme park tickets, gym memberships, and voluntary insurance programs such as pet, legal, and identity theft insurance.

In this role, the Customer Operations Manager is tasked with overseeing daily customer operations and revenue generation, leading initiatives to exceed customer expectations, and ensuring alignment between the sales force and sales methods. The Manager resolves customer issues promptly to maintain positive experiences and drives sales processes centered on value-added solutions. This position requires a continuous commitment to championing productivity improvements by promoting employee involvement and adherence to established Standards of Work.

Effective communication and employee engagement are paramount. The Manager conducts timely and constructive performance evaluations, participates in recruiting processes, and provides management with status updates and key operational indicators. Staying current with all administrative duties as per company policies is also essential to success in this role. The ideal candidate exhibits results-driven decision-making, strong problem-solving skills, and the ability to lead diverse, high-performing teams in a fast-paced and dynamic environment.

Hertz fosters an inclusive culture celebrating diversity and actively promotes employment and advancement opportunities for all employees. Recognized as an Equal Opportunity Employer, Hertz encourages individuals of all backgrounds and characteristics that make them unique to apply. Joining Hertz means being part of a globally respected brand committed to innovation, customer satisfaction, and operational excellence.