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Job Overview
Employment Type
Full-time
Compensation
Salary
Exact $62,000.00
Work Schedule
Standard Hours
Benefits
Up to 40% off Hertz rentals
Paid Time Off
Medical insurance
Dental Insurance
Vision Insurance
retirement programs
Paid parental leave
Adoption assistance
Employee assistance program
Educational Reimbursement
Voluntary insurance programs
perks and discounts
Job Description
The Hertz Corporation is a leading global car rental company that operates under prestigious brands such as Hertz, Dollar Car Rental, and Thrifty Car Rental. With approximately 9,700 corporate and franchisee locations spanning North America, Europe, the Caribbean, Latin America, Africa, the Middle East, Asia, Australia, and New Zealand, Hertz is recognized as one of the largest and most respected airport general use vehicle rental companies worldwide. Known for its high standards in customer service, operational excellence, and a robust global presence, the Hertz Corporation provides mobility solutions to millions of customers each year. The company places strong emphasis on... Show More
Job Requirements
- 1-3 years’ experience in customer service or operations
- car rental, hospitality or tourism experience preferred
- high school diploma required
- bachelor’s degree preferred
- moderate proficiency in Microsoft Office Suite
- ability to collaborate with internal and external stakeholders
- flexible and adaptable
- excellent verbal and written communication skills
- ability to address and resolve customer service challenges
- results driven
- ability to make decisions and help solve problems
- ability to build and lead a diverse, high-performing, results-oriented, and highly-engaged team
- ability to drive process and organizational change
- ability to influence
- ability to motivate teams and keep a positive attitude in a fast-paced environment
- ability to work under minimal supervision with a goal-oriented mindset
- ability to see the big picture and leverage critical thinking and decision-making skills
- excellent organization, time management, delegation, and prioritization skills
- courageous leadership and accountability
Job Qualifications
- 1-3 years’ experience in customer service or operations
- car rental, hospitality or tourism experience preferred
- high school diploma required, bachelor’s degree preferred
- moderate proficiency in Microsoft Office Suite
- ability to collaborate with internal and external stakeholders
- flexible and adaptable
- excellent verbal and written communication skills
- ability to address and resolve customer service challenges
- results driven
- ability to make decisions and help solve problems
- ability to build and lead a diverse, high-performing, results-oriented, and highly-engaged team
- ability to drive process and organizational change
- ability to influence
- ability to motivate teams and keep a positive attitude in a fast-paced environment
- ability to work under minimal supervision with a goal-oriented mindset
- ability to see the big picture and leverage critical thinking and decision-making skills
- excellent organization, time management, delegation, and prioritization skills
- courageous leadership and accountability
Job Duties
- Responsible for daily customer operations and revenue generation for their assigned function
- leads and supports processes to meet and exceed customer expectations, and ensure alignment of the sales force with those sales methods and processes
- resolves customer issues, ensuring a positive customer experience
- pro-actively drive the sales process that leads to the creation of a dynamic, customer-focused zone commercial organization focused on selling value-added solutions (VAS)
- constantly champions productivity improvements via employee involvement and accountability
- ensures employees are following the Standards of Work (SOW)
- actively engages in effective communication plans focused on building employee engagement in order to achieve business results
- conducts performance evaluations that are timely and constructive, where applicable
- participates in the recruiting process, as required
- provides management with various updates and indicators as requested
- remains current on all administrative duties according to company policy
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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