Customer Onboarding Specialist - Coffee (Nashville)

Nestle Professional Solutions at Nestle USA leverages its position as the world's largest food and beverage company to bring beloved brands enjoyed in homes to other important sectors such as workplaces, restaurants, hotels, and college or university neighborhoods. Known for a diverse portfolio that includes famous brands like Stouffer's, Coffee mate, Nescafe, and Starbucks, Nestle Professional Solutions offers a wide range of products and services tailored to meet the unique needs of foodservice operators. Our comprehensive industry networks and deep knowledge allow us to provide unparalleled support and strategic guidance, ensuring our customers thrive in a highly competitive foodservice market. We are committed to contributing to a healthier future by supplying the finest ingredients paired with expert operational insight to every foodservice establishment, regardless of size or type. Our team is composed of dedicated culinary experts and product developers who collaborate closely with foodservice professionals to create innovative, branded food and beverage solutions designed to meet diverse customer demands. Employees at Nestle Professional Solutions benefit from a dynamic environment filled with opportunities for growth and professional development, helping us stay at the forefront of industry trends and innovations.

Nestle Professional Solutions is currently hiring a Customer Onboarding Specialist - Coffee for the Southeast region. This is a field-based role focusing on markets across Alabama, Tennessee, and Florida, with a preferred home-office location in Nashville. As a Customer Onboarding Specialist, you will partner with Customer Account Leads, Distributors, and Service Teams to onboard new clients and foster growth with existing customers. This role entails responsibility for all aspects of onboarding and ongoing customer service related to coffee accounts, including equipment installation, training, ensuring compliance, and coordinating service within the assigned territory.

You will play a critical role in achieving organizational objectives by ensuring flawless execution of onboarding procedures, maintaining product stock levels, ensuring compliance with company standards, and driving high customer satisfaction across multiple states. Key responsibilities include managing orders, scheduling, and coordinating installation projects while ensuring site readiness for both new and existing accounts. Mastery of Salesforce is essential to effectively communicate and manage operations between Service Supervisors and Technicians. Providing onboarding and refresher training, crafting training materials, and delivering presentations with confidence will be central to your role, necessitating comfort with public speaking. Collaboration with internal and external stakeholders is crucial to successfully onboard customers and identify new business opportunities, including incremental sales and cross-selling. Operational management duties include overseeing product compliance with Nestle Professional Solutions dispensers and optimizing brand merchandising at points of consumption. This role requires physical involvement including the setup of coffee machines and associated equipment, alongside managing the mental and physical demands of the position.

This position offers a competitive estimated salary range of $90,000 to $115,000, along with performance-based incentives and a robust total rewards package including 401k company match and healthcare benefits. We pride ourselves on fostering an inclusive workplace that values diversity and actively supports veterans, individuals with disabilities, and other underrepresented groups. Nestle is an equal opportunity employer dedicated to creating a welcoming environment for all. Please note this position is not eligible for visa sponsorship.