Customer Experience Supervisor

Kith is a renowned lifestyle brand and specialty retailer established in 2011 in New York City. Celebrated for its seasonal collections encompassing men’s, women’s, and children’s apparel, accessories, and footwear, Kith integrates a unique perspective of personal storytelling into every product. The brand is distinguished by its unwavering commitment to meticulous fabrication and innovative design, serving a diverse and discerning customer base that values quality and authenticity. Led by Founder, CEO, and Creative Director Ronnie Fieg, Kith has crafted a global reputation for blending nostalgia with modern style, achieved through close partnerships with an exclusive group of top-tier collaborators.

Operating 16 standalone boutiques worldwide and three shop-in-shops, Kith also manages Kith Treats, a concept born from Fieg’s childhood admiration of cereal, which boasts 10 locations. Additionally, the brand operates Sadelle’s at Kith, offering unique dining experiences in Paris, Miami Design District, Toronto, and Seoul. Besides its retail success, Kith is committed to social responsibility through The Kinnect Foundation, a nonprofit focused on education, community engagement, and social impact. As an equal opportunity employer, Kith values diversity and inclusivity, ensuring fair employment practices without discrimination based on race, color, religion, sex, national origin, disability, or veteran status. All Kith career opportunities are fully on-site, with legitimate communications strictly from kith.com or kithnyc.com emails.

The Customer Experience Supervisor position at Kith’s West Hollywood store is a full-time role with an hourly compensation rate of $26.00. This pivotal leadership role is designed to enhance the in-store experience by supporting daily store operations and guiding the sales team. The supervisor is responsible for embodying and upholding Kith’s esteemed brand service standards, fostering meaningful customer engagement, and ensuring a warm, inviting atmosphere throughout the store.

This role requires a dynamic individual capable of maintaining a strong, visible presence on the sales floor, coaching team members in real time to improve service and selling behaviors, and securing a high level of customer satisfaction. The Customer Experience Supervisor actively participates in executing customer engagement initiatives, in-store events, and brand activations, ensuring each customer interaction is memorable and aligns with Kith’s authentic brand experience.

Close collaboration with Store Management is essential to prioritize operational goals and efficiently coordinate daily activities. The supervisor will consistently model exemplary leadership, service excellence, and teamwork, contributing to a collaborative and high-performing store environment. This position also involves supporting visual merchandising, inventory control, and maintaining a clean and organized store ambiance, all crucial for optimal operational success.

Candidates for this role are expected to possess strong business math, computer proficiency, multitasking abilities, and effective communication skills. Physical demands include standing and walking for extended durations, lifting weights up to 25 pounds, and performing various physical retail tasks. Personal qualities such as being friendly, adaptive, detail-oriented, and maintaining composure under pressure are highly valued.

This opportunity offers an exciting path for professionals eager to lead within a globally recognized lifestyle brand while delivering exceptional retail experiences that resonate with Kith’s distinctive culture and customer-centric philosophy.