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Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $26.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
employee discount
Retirement Plan
Paid holidays
Career Development
Job Description
Kith is a renowned lifestyle brand and specialty retailer established in 2011 in New York City. Celebrated for its seasonal collections encompassing men’s, women’s, and children’s apparel, accessories, and footwear, Kith integrates a unique perspective of personal storytelling into every product. The brand is distinguished by its unwavering commitment to meticulous fabrication and innovative design, serving a diverse and discerning customer base that values quality and authenticity. Led by Founder, CEO, and Creative Director Ronnie Fieg, Kith has crafted a global reputation for blending nostalgia with modern style, achieved through close partnerships with an exclusive group of top-tier collaborators.
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Job Requirements
- 2-3 years management experience in retail customer centric environment
- 1 year plus experience with retail apparel operations, preferred but not required
- 1 year plus resolving customer service-related issues
- Ability to perform business math and accounting
- Comprehensive computer skills
- Ability to multitask and manage multiple projects at once
- Thorough communication and delegation of task and responsibilities
- Efficient time management skills
- Standing or walking for prolonged periods of time
- Lifting or moving up to 25 pounds
- Bending, twisting as well as climbing of ladders and other physical tasks related to standard retail operations
Job Qualifications
- 2-3 years management experience in retail customer centric environment
- 1 year plus experience with retail apparel operations preferred but not required
- 1 year plus resolving customer service-related issues
- Ability to perform business math and accounting
- Comprehensive computer skills
- Ability to multitask and manage multiple projects at once
- Thorough communication and delegation of task and responsibilities
- Efficient time management skills
- Experience in coaching or team leadership roles recommended
- Familiarity with customer engagement tools and retail brand activations beneficial
- Strong product knowledge in apparel and footwear preferred
Job Duties
- Provide leadership and guidance to the sales team while maintaining a strong presence on the sales floor
- Act as a role model for service behaviors, product knowledge, and customer engagement
- Provide real-time coaching and feedback to team members to strengthen selling behaviors and service standards
- Help foster a positive, collaborative, and high-performing team environment
- Guide work activities throughout the day and support team productivity when managers are not present
- Champion a welcoming and elevated in-store experience that reflects the brand’s service standards and culture
- Lead by example on the sales floor by actively engaging customers and demonstrating best-in-class service behaviors
- Coach team members in real time to strengthen selling behaviors, customer interactions, and product storytelling
- Support the resolution of customer concerns to ensure positive and professional outcomes
- Assist with the execution of customer engagement initiatives, in-store activations, and brand experiences to ensure they are delivered seamlessly and reflect brand standards
- Help prepare the team and store environment for special initiatives or activations to ensure customers have a memorable experience
- Support training and awareness around new customer engagement tools and initiatives that enhance the in-store experience
- Support the management team in executing operational processes and store priorities
- Ensure consistency in operational execution and adherence to standard operating procedures
- Assist with visual merchandising initiatives, inventory activities, and general store operations
- Maintain a clean, organized, and welcoming store environment
- Stay informed on store communications, business metrics, and current initiatives
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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