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Customer Experience Specialist - PT

Job Overview

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Employment Type

Hourly
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Compensation

Type:
Hourly
Rate:
Exact $22.34
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Work Schedule

Flexible
Weekend Shifts
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Benefits

Bi-weekly hourly wage
On-the-job training
Paid Time Off
Medical insurance
Dental Insurance
Flexible spending account
Retirement benefits
Employee Discounts

Job Description

Avis Budget Group is a leading global provider of vehicle rental services, renowned for its commitment to delivering exceptional customer experiences and innovative transportation solutions. With a team of 25,000 dedicated professionals, Avis Budget Group strives to drive the future of transportation by offering premium, customer-focused service while fostering a culture of performance, leadership, and continuous improvement. The company operates in numerous locations around the world, including San Jose, California, where this particular opportunity is based. Avis Budget Group places strong emphasis on diversity, equality, and inclusion, ensuring all applicants are given fair and equal consideration.

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Job Requirements

  • minimum 1 year experience in customer service
  • professional, friendly demeanor
  • strong verbal and written communication skills
  • technologically proficient with mobile devices
  • valid driver’s license
  • at least 18 years of age and legally authorized to work in the united states
  • ability to work fast-paced environment with multitasking and organizational skills
  • flexibility to work evenings, weekends and holidays
  • willingness to work outdoors in all weather
  • on-site presence required
  • ability to lift up to 50 pounds, sit, stand, walk, enter, exit, and drive various automobiles
  • ability to talk, hear/listen and type

Job Qualifications

  • minimum 1 year experience in a customer service role, preferably hospitality or car rental
  • professional, friendly demeanor with a focus on customer satisfaction
  • strong verbal and written communication skills
  • technologically proficient and comfortable using various mobile devices
  • valid driver’s license

Job Duties

  • deliver a best-in-class experience for customers, ensuring a welcoming, professional, and personalized interaction
  • provide a premium customer experience by delivering vehicles directly to customers
  • collaborate with team members and management to coordinate timely vehicle delivery and collection
  • communicate proactively with premium-level customers via phone, text, email and app to confirm logistics, special requests, and meeting locations
  • greet customers warmly upon arrival, open vehicle doors, assist with luggage, and provide an overview of the rental vehicle

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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