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Avis Budget Group

Customer Experience Specialist - PT

Job Overview

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Employment Type

Hourly
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Compensation

Type:
Hourly
Rate:
Exact $16.00
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Work Schedule

Flexible
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Benefits

Paid Time Off
Medical insurance
Dental Insurance
Retirement benefits
Employee Discounts
Flexible spending account
On-the-job training

Job Description

Avis Budget Group is a leading global provider of vehicle rental services, renowned for its commitment to customer satisfaction and innovative transportation solutions. With a workforce of approximately 25,000 employees, Avis has established itself as a trusted name in the car rental industry, serving a wide range of customers including business travelers, vacationers, and clients seeking premium experiences. The company operates with a strong performance-driven culture, emphasizing leadership, continuous training, and rewarding excellence among its team members. Avis's mission is to move the future of transportation forward by delivering customer-focused solutions and making a positive impact on employees, customers, and... Show More

Job Requirements

  • Minimum 1 year experience in a customer service role preferably hospitality or car rental
  • Valid driver's license
  • Must be 18 years of age and legally authorized to work in the United States
  • Ability to lift up to 50 pounds continuously sit stand walk enter exit and drive various automobiles in all weather conditions talk hear listen and type
  • Willingness to work outdoors in all weather conditions
  • On-site requirement this position requires regular on-site presence and cannot be performed remotely
  • Flexibility to work various hours including evenings weekends and holidays

Job Qualifications

  • Minimum 1 year experience in a customer service role preferably hospitality or car rental
  • Professional friendly demeanor with a focus on customer satisfaction
  • Strong verbal and written communication skills
  • Technologically proficient and comfortable using various mobile devices
  • Valid Driver's License
  • Ability to work in a fast-paced environment with strong multitasking and organizational skills
  • Flexibility to work various hours including evenings weekends and holidays

Job Duties

  • Deliver a best-in-class experience for customers ensuring a welcoming professional and personalized interaction
  • Provide a premium customer experience by delivering vehicles directly to customers
  • Collaborate with team members and management to coordinate timely vehicle delivery and collection
  • Communicate proactively with premium-level customers via phone text email and app to confirm logistics special requests and meeting locations
  • Greet customers warmly upon arrival open vehicle doors assist with luggage and provide an overview of the rental vehicle

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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