Customer Experience Representative

Phoenix, AZ, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $20.00 - $21.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Professional development opportunities

Flexible work schedule

Job Description

The hiring company operates a dynamic service center dedicated to fostering excellent customer relationships and ensuring top-quality customer service throughout all interactions. As a customer-centric company, it embraces a set of core values that include humility, diligence, social awareness, safety consciousness, quality pride, and consistent attendance. These values form the foundation of the company culture, creating a supportive and engaging work environment where employees are encouraged to embody these principles in every aspect of their job.

This position is centered around optimizing customer interactions within the service center, ensuring that each customer touchpoint delivers a positive and memorable experience. T... Show More

Job Requirements

high school diploma or equivalent
ability to respond to customer inquiries promptly and accurately via phone, email, chat or in person
experience managing customer frustrations with empathy and professionalism
capability to process customer orders and manage transactions with accuracy
proficiency in scheduling deliveries and communicating lead times
excellent communication skills for inquiry resolution and customer escalation
familiarity with company workflows and processes
skills to accurately document customer interactions in CRM and ERP software
teamwork in supporting sales goals
use of technical tools to support customer engineering needs
ability to liaise effectively between customers, freight carriers, and internal departments
capacity to monitor and move slow-moving inventory
physical ability to sit for prolonged periods and lift up to fifteen pounds
proficiency in MS Office, CRM and Salesforce
multitasking and time management in a fast-paced work environment

Job Qualifications

high school diploma or equivalent
some college or two-year degree preferred
2-3 years of sales or inside sales experience preferred
strong computer proficiency in MS Office (Word, Excel, Outlook, Teams), customer relationship management (CRM) and Salesforce
strong written and verbal communication skills
troubleshooting and problem-solving abilities
demonstrate and provide exceptional customer service
adaptability and flexibility
strong emotional intelligence including empathy, patience, and active listening
ability to multitask, prioritize, and manage time effectively in a fast-paced environment
high attention to detail and organizational skills
positive customer service attitude and problem-solving mindset
strong interpersonal skills
team-oriented with a strong work ethic and a positive, proactive attitude

Job Duties

respond to customer inquiries promptly and accurately via phone, email, chat or in person with pleasant and efficient chat etiquette
provide clear and concise information to help customers resolve issues and answer questions
manage customer frustrations with empathy and professionalism, working to resolve issues efficiently and effectively
process customer orders and manage transactions within the service center, ensuring accuracy and efficiency
schedule deliveries and provide required communication such as lead times for Delivery Direct Program
contribute to the overall customer experience by ensuring every interaction is positive, informative, and aligns with the company's values
serve as a knowledgeable resource to customers utilizing company workflows and processes

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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