Customer Experience Manager P/T

Job Overview

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Employment Type

Part-time
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Compensation

Type:
Salary
Rate:
Range $37,300.00 - $63,600.00
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Benefits

Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Tuition Assistance
Employee Discounts
Opportunity for part-time employment

Job Description

Michaels is a leading creative destination in North America, dedicated to fueling the joy of creativity for millions of customers. Founded in 1973 and headquartered in Irving, Texas, Michaels operates over 1,300 stores across 49 states and Canada, as well as online through its storefronts Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise, and MakerPlace by Michaels, a dedicated handmade goods marketplace. Michaels prides itself on being the best place for all things creative, catering to artists, hobbyists, and anyone looking to express themselves through creative projects.

At Michaels... Show More

Job Requirements

  • Ability to remain standing for long periods of time
  • ability to move throughout the store
  • regular bending, lifting, carrying, reaching, and stretching
  • lifting heavy boxes and accessing high shelves by ladder or similar equipment
  • ability to work nights, weekends, and early mornings
  • compliance with federal, state, and local legal requirements
  • physical capability to perform essential job functions
  • willingness to participate in onboarding and training processes
  • strong interpersonal skills
  • commitment to diversity and inclusion
  • ability to engage in the interactive accommodation process if needed

Job Qualifications

  • Retail management experience preferred
  • strong leadership and coaching skills
  • excellent customer service and communication abilities
  • ability to manage multiple priorities and tasks
  • knowledge of inventory and shrink management
  • ability to work collaboratively within a team environment
  • experience with omnichannel retail processes
  • basic cash handling experience
  • familiarity with store events and promotions
  • capability to train and develop team members
  • problem-solving skills
  • commitment to upholding company policies and standards

Job Duties

  • Assist Store Manager in leading and managing adherence to Standard Operating Procedures and Company programs to ensure compliance with applicable laws and requirements
  • ensure execution of Company policies and standards
  • hold them accountable for store conditions and results
  • Ensure all front end policies and procedures are followed
  • achieve your KPIs and manage your team to achieve their role KPIs
  • Plan and lead the execution of class and in-store events in accordance with Company programs
  • Lead the omnichannel processes
  • Manage and execute shrink and safety programs
  • Assist with cash reconciliation and bank deposits
  • Assist with inventory processes to include Return to Vendor and Advance Shipping Notice activities as needed
  • Assist with the onboarding of new Team Members
  • Train, observe, and coach the customer experience team to achieve results
  • participate in the performance management process
  • support Talent Development of your team
  • serve as Manager on Duty
  • Interact with others in an accepting and respectful manner
  • acknowledge customers, help locate the product and provide solutions
  • Participate in truck unloading and stocking processes
  • cross train in custom framing selling and production
  • lead delivery of high-quality custom framing solutions in stores without a Framing Manager
  • Other duties as assigned

Job Location

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