Customer Experience Manager

Chattanooga, TN, USA|Onsite

Job Overview

Employment Type

Part-time

Compensation

Type:

Salary

Rate:

Range $37,300.00 - $63,700.00

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Tuition Assistance

Employee Discounts

opportunities for growth

Job Description

Michaels is a leading creative destination in North America, operating over 1,300 stores across 49 states and Canada, alongside a strong online presence at Michaels.com and Michaels.ca. Founded in 1973 and headquartered in Irving, Texas, Michaels has grown to become the best place for all things creative, offering a wide range of products and services that inspire customers to unlock their artistic potential. Alongside its retail stores, Michaels also owns Artistree, a manufacturer of custom and specialty framing merchandise, and MakerPlace by Michaels, a dedicated handmade goods marketplace. The company's mission is to fuel the joy of creativity, providing customers... Show More

Job Requirements

Ability to remain standing for long periods of time
ability to move throughout the store
regular bending, lifting, carrying, reaching, and stretching
lifting heavy boxes and accessing high shelves by ladder or similar equipment
ability to follow company policies and procedures
ability to manage KPIs
ability to lead a team
ability to interact positively with customers and staff
must comply with federal, state, and local legal job requirements
willingness to work flexible hours including nights, weekends, and early mornings

Job Qualifications

Retail management experience preferred
strong leadership and communication skills
ability to train and develop team members
customer service oriented
experience with inventory and cash handling
problem-solving skills
ability to work in a fast-paced retail environment
knowledge of standard operating procedures and company policies
ability to promote a positive work environment
flexible schedule including nights, weekends, and early mornings

Job Duties

Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements
ensure execution of Company policies and standards
hold them accountable for store conditions and results
Ensure all front end policies and procedures are followed
achieve your KPIs and manage your team to achieve their role KPIs
Plan and lead the execution of class and in-store events in accordance with Company programs
Lead the omnichannel processes
Manage and execute shrink and safety programs
Assist with cash reconciliation and bank deposits
Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed
Assist with the onboarding of new Team Members
Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results
participate in the performance management process
support Talent Development of your team
utilize the leadership competencies for continued self-development
Serve as Manager on Duty (MOD)
Interact with others in an accepting and respectful manner
remain positive and respectful, even in difficult situations
promote commitment to the organization's vision and values
project a positive image
and serve as a role model for others
Acknowledge customers, help locate the product and provide solutions
Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget
Cross train in Custom Framing selling and production
In select stores that do not have a Framing Manager only, responsibilities also include leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager
Other duties as assigned

Job Location

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