Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $41,200.00 - $70,300.00
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Tuition Assistance
generous employee discounts
Career development opportunities
Job Description
Michaels is the leading creative destination in North America, operating over 1,300 stores across 49 states and Canada, along with a strong online presence through Michaels.com and Michaels.ca. Established in 1973 and headquartered in Irving, Texas, Michaels has grown to become the go-to retailer for all things creative, offering a vast selection of arts and crafts supplies. The company also owns Artistree, a manufacturer specializing in custom and specialty framing merchandise, and MakerPlace by Michaels, a marketplace dedicated to handmade goods. Michaels is renowned for fueling the joy of creativity among its customers and fostering an inclusive environment for its... Show More
Job Requirements
- High school diploma or equivalent
- Prior experience in retail or customer service roles
- Ability to work flexible hours including nights, weekends, and early mornings
- Physical ability to stand for long periods and perform lifting, bending, and reaching tasks
- Ability to operate ladders and other equipment safely
- Strong interpersonal skills
- Must meet federal, state, and local legal requirements for employment
Job Qualifications
- Retail management experience preferred
- Strong leadership and team coaching skills
- Ability to manage multiple priorities in a fast-paced retail environment
- Excellent customer service and communication skills
- Experience with cash handling and inventory management
- Knowledge of safety and shrink control programs
- Ability to plan and execute events and promotional activities
- Proficient in using retail technology and omnichannel sales processes
Job Duties
- Assist Store Manager in leading and managing adherence to Standard Operating Procedures and Company programs to ensure compliance with applicable laws and requirements
- ensure execution of Company policies and standards
- hold them accountable for store conditions and results
- Ensure all front end policies and procedures are followed
- achieve your KPIs and manage your team to achieve their role KPIs
- Plan and lead the execution of class and in-store events in accordance with Company programs
- Lead the omnichannel processes
- Manage and execute shrink and safety programs
- Assist with cash reconciliation and bank deposits
- Assist with inventory processes including Return to Vendor and Advance Shipping Notice activities as needed
- Assist with the onboarding of new Team Members
- Train, observe, and coach the customer experience team to achieve results
- participate in the performance management process
- support Talent Development of your team
- Serve as Manager on Duty
- Interact with others in an accepting and respectful manner
- remain positive and respectful, even in difficult situations
- promote commitment to the organization's vision and values
- project a positive image
- acknowledge customers, help locate the product, and provide solutions
- Participate in truck unloading and stocking processes
- Cross train in Custom Framing selling and production
- Lead delivery of high-quality custom framing solutions when applicable
- Other duties as assigned
Job Location
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