Customer Experience Manager

Five Below is a rapidly growing specialty value retailer that offers an exciting shopping experience filled with the newest and coolest products priced at $5 and below. With over 20,000 dedicated associates, Five Below has built a culture centered around a clear purpose: to let go, have fun, and deliver WOW experiences to customers. This company thrives on a vibrant and inclusive work environment that encourages big ideas, passion, and super energy, making it not just a place to work but a WOWplace where people can be inspired and can inspire others. The Five Below Way embodies the company’s values and behaviors, which every employee believes in and follows, creating an environment that is equally fun and professional.

This posting is for an hourly position as a Store Assistant Manager at Five Below. In this role, you will be instrumental in ensuring outstanding customer service by leading the store’s crew members and fostering an engaging and friendly atmosphere. The Assistant Manager is tasked with ensuring a fast, friendly checkout experience by training the crew on the B.E.S.T. customer service standards. They play a vital role in achieving customer service score goals set by the District Manager, and they handle front-end operations such as merchandising of candy, soda, and snacks to meet brand standards. The position also involves overseeing opening and closing procedures, maintaining store cleanliness and readiness, and performing store manager duties in the manager’s absence.

The Assistant Manager partners closely with the store manager to recruit, train, coach, and supervise crew members to deliver high-quality service and operations. They are responsible for reviewing and reacting to corporate communications promptly and collaborating with store leadership on merchandising and recovery strategies. Additionally, this role entails performing store maintenance tasks including waste disposal, cleaning, and stock room organization. Candidates should be prepared to embrace a flexible schedule to meet business needs, including day, evening, weekend, and occasional overnight shifts or travel.

This position requires a leader who can maintain composure under pressure, think creatively, and multitask effectively while communicating clearly and positively with customers, managers, and associates. With a minimum of two years of management experience preferred, education at the high school level or equivalent is required, and college experience is a plus. Five Below is committed to equal employment opportunity and reasonable accommodation for individuals with disabilities. The company prides itself on being vigilant against recruitment fraud and ensuring a safe, supportive hiring process.