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Customer Experience Host

Job Overview

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Employment Type

Hourly
Full-time
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Compensation

Type:
Hourly
Rate:
Range $20.00 - $22.00
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts

Job Description

The hiring establishment is a showroom based in Stamford, Connecticut, specializing in delivering exceptional customer service and an engaging retail environment. This establishment focuses on providing an optimized showroom experience for its customers, ensuring that every visitor receives welcoming, efficient, and personalized interactions. The showroom operates under the management of an experienced showroom manager and maintains a structured schedule with a full-time work environment. Situated in a vibrant business area, the showroom strives to blend excellent product presentations with outstanding client relations. The company values professionalism, clear communication, and maintaining a well-organized facility, all of which contribute to a positive... Show More

Job Requirements

  • High school diploma or GED required
  • Receptionist experience preferred
  • Ability to communicate clearly and effectively
  • verbally and written
  • Ability to stand and sit for extended periods
  • Ability to use hands and fingers to operate a computer and telephone keyboard
  • Specific vision abilities including close vision due to computer work
  • Ability to exert up to 20 pounds of force occasionally
  • and/or up to 10 pounds of force frequently
  • and/or a negligible amount of force constantly to move objects

Job Qualifications

  • Receptionist experience preferred
  • Ability to communicate clearly and effectively
  • verbally and written
  • High school diploma or GED required

Job Duties

  • Welcome customers as they enter the showroom and direct them to the appropriate party
  • Promptly and professionally answer showroom directed calls
  • Communicate effectively in person as well as email, phone, etc.
  • Keep track of each customer in Excel log
  • Manage rotation of customers for each salesperson
  • Schedule appointments
  • Guide customers around the showroom
  • Ask questions and respond appropriately to determine the customers showroom needs
  • Provide exceptional customer service on a daily ongoing basis
  • Encourage customers to utilize our website, keep in contact with them for future projects
  • Order, manage, and put away all manufacturers literature
  • Possess people skills and the ability to use mathematical functions/pricing
  • Adhere to showroom dress code
  • Additional duties as assigned
  • Assist showroom consultants by checking on status of current orders
  • Maintain showroom by keeping work stations neat and welcoming in appearance, arranging showroom decor as needed, cleaning and dusting showroom fixtures if needed, keeping product materials and brochures stocked and ready for customers, make necessary changes and updates to price books, review new product knowledge reference material, meet with product representatives for training sessions

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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