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Customer Experience Expert - Reception and Call Center (FT)
Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $23.00 - $27.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
short-term disability insurance
long-term disability insurance
Employee assistance program
401(k) with Company Match
Paid training
Performance reviews
Employee Discounts
appreciation events
Company parties
Job Description
Waterworks Aquatics is a premier swim school with over 35 locations across California and Colorado, dedicated to teaching children as young as 3 months old and adults how to swim. The company’s mission is to educate and motivate individuals to be safer in and around water while learning proper swimming techniques. As a well-established and reputable organization in the aquatic education industry, Waterworks Aquatics offers a supportive and team-oriented work environment that focuses on growth opportunities and rewarding experiences for both employees and customers alike. This company values its employees and provides comprehensive paid training, flexible working hours, and opportunities... Show More
Job Requirements
- At least 17 years old
- weekend availability
- strong verbal communication skills
- customer service experience
- typing speed of 40+ WPM
- proficiency with basic POS systems
- high school diploma or equivalent
Job Qualifications
- High school diploma or equivalent
- minimum of 2 years customer service experience
- strong verbal communication skills
- computer proficiency
- typing speed of at least 40 words per minute
- experience with point-of-sale (POS) systems
- ability to communicate warmly and empathetically
- ability to multitask and stay calm under pressure
Job Duties
- Greet and assist families in person and over the phone
- register new customers and schedule lessons
- process payments and manage accounts
- communicate clearly to help families choose appropriate lesson packages
- listen empathetically and find solutions to meet customer needs
- maintain clean and safe lobby conditions by wiping surfaces and restocking supplies
- work collaboratively with team to achieve registration and retention goals
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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