Customer Experience Expert - Reception and Call Center (FT)

Waterworks Aquatics is a premier swim school with over 35 locations across California and Colorado, dedicated to teaching swimming skills to children as young as three months old and adults. The company prides itself on educating and motivating individuals to become safer swimmers while mastering proper swimming techniques. With a mission rooted in safety and skill development, Waterworks Aquatics combines expert instruction with an engaging and supportive environment for both its students and employees. The establishment values a team-oriented approach and fosters a positive workplace culture that encourages growth and long-term career opportunities within the organization. Known for its family-friendly atmosphere and commitment to excellence, Waterworks Aquatics is an ideal workplace for those passionate about customer service and aquatic education.

The Customer Experience Expert role based in Highlands Ranch, CO, offers a full-time position with a competitive pay range of $23.00 to $27.00 per hour, dependent on experience and performance. This role is active and dynamic, designed for individuals who love engaging with people face-to-face and enjoy working in fast-paced, customer-facing environments. Unlike traditional receptionist or call-center roles, this position requires physical activity, including moving throughout the facility, supporting families in person, and maintaining an organized lobby space. Weekend availability is essential as the position involves direct interaction with families and children in a lively setting.

In this role, you will be the friendly frontline representative of Waterworks Aquatics, greeting families warmly, assisting with registrations, scheduling lessons, processing payments, and answering questions. You will play a crucial part in helping families select the most suitable lesson packages while maintaining a clean and safe lobby environment. The role demands a compassionate and empathetic approach to customer interactions, combined with the ability to multitask efficiently and uphold integrity in handling sensitive information and payments. Waterworks Aquatics offers paid training, flexible work hours, and growth opportunities aimed at individuals who are enthusiastic, adaptable, and driven to contribute positively to their teams and customers. This position provides comprehensive benefits including medical, dental, vision insurance, disability coverage, a 401(k) plan with company match, and ongoing performance reviews, ensuring employees feel valued and supported throughout their careers.