Customer Experience Expert - Reception and Call Center (FT)

Waterworks Aquatics is a premier swim school with over 35 locations across California and Colorado. Dedicated to teaching children ages 3 months and up as well as adults how to swim, this company focuses on educating and motivating individuals to be safer and to learn proper swimming technique. Waterworks Aquatics is known for its exceptional swim instruction and its commitment to safety and skill development in aquatic environments. They strive to create an engaging, supportive, and positive environment for swimmers and their families, making every lesson an opportunity to build confidence and promote water safety.

This Customer Experience Expert position located in Pasadena, CA (91107) offers a full-time employment type with benefits and a competitive wage ranging from $23.00 to $27.00 per hour based on experience and performance. The role involves working on the front desk, which is an active, on-your-feet position requiring weekend availability. The successful candidate will be responsible for greeting families, processing registrations and payments, assisting customers face-to-face, and maintaining the lobby area to ensure it is welcoming and organized.

This role is well suited for enthusiastic, empathetic, and confident individuals who thrive in fast-paced, customer-centric environments. It requires clear communication skills, a proactive attitude in problem-solving, and the passion to help others enjoy a positive experience. Unlike traditional receptionist roles, this job demands physical activity including moving about the facility and engaging directly with families to ensure a seamless and pleasant registration and attendance experience. This position also offers ongoing paid training, opportunities for growth into leadership or management roles, flexible scheduling around personal commitments, and a team-oriented environment that encourages collaboration and mutual support.

Overall, the Customer Experience Expert will play a critical role in supporting Waterworks Aquatics’ mission to provide effective swim education and safety awareness in the community. They will be the welcoming face of Waterworks, responsible for managing customer interactions with warmth and professionalism, and helping families select appropriate swim lessons. The environment is dynamic and rewarding, offering the chance to make a positive impact while working alongside a dedicated team. This role combines customer service, administrative accuracy, and a genuine passion for enhancing the swim experience for every guest. Candidates with a background in customer service and a love for engaging with children and families will find this position fulfilling and rewarding.