Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Day Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
competitive pay
401(k)
Disability insurance
Life insurance
Paid Time Off
Holiday pay
skills development
Training
Job Description
Cintas Corporation is a leading provider of products and services designed to help businesses maintain clean, safe, and professional environments. Serving more than one million customers across various industries, Cintas offers a broad range of services including uniforms, mats, mops, towels, restroom supplies, workplace water services, first aid and safety products, eye-wash stations, safety training, fire extinguishers, sprinkler systems, and alarm services. Headquartered in Cincinnati, Ohio, Cintas is a publicly traded Fortune 500 company recognized for its commitment to customer satisfaction and operational excellence. The company takes pride in fostering inclusive and diverse work environments and offers opportunities for career growth and advancement.
The role of Customer Experience Coordinator at Cintas involves delivering exceptional customer service to both internal partners and external customers, specifically related to fire systems such as alarm systems, portable fire extinguishers, suppression systems, and sprinkler systems. This full-time position, primarily on the first shift, requires an individual who is proactive and knowledgeable about fire safety technology and procedures. The Customer Experience Coordinator will be responsible for handling customer inquiries, scheduling service appointments, assisting with account reconciliation, preparing reports and invoices, securing permits, and managing orders related to various projects. A key part of the role is acting as a liaison between customers, field technicians, and internal teams to ensure smooth operational workflows and problem resolution.
This position requires excellent communication skills, patience, and a customer-focused attitude to manage interactions both over the phone and through electronic communication systems. The coordinator will also be expected to optimize technician workloads by considering skill sets and routing logistics, provide technical support to service managers and technicians, and resolve issues professionally to maintain strong customer relationships. Additionally, the role supports project managers by executing straightforward tasks related to fire suppression system issue resolution.
Cintas offers competitive pay along with comprehensive benefits that include medical, dental, and vision coverage with premiums below the national average, as well as multiple medical plans, including one offered at no cost. Employees also receive 401(k) with company match, profit sharing, employee stock ownership plans, and disability, life, and AD&D insurance fully paid by the company. Paid time off, holidays, and opportunities for skills development and career advancement further enhance the benefits package, making Cintas a desirable workplace for professionals passionate about customer service and fire safety.
The role of Customer Experience Coordinator at Cintas involves delivering exceptional customer service to both internal partners and external customers, specifically related to fire systems such as alarm systems, portable fire extinguishers, suppression systems, and sprinkler systems. This full-time position, primarily on the first shift, requires an individual who is proactive and knowledgeable about fire safety technology and procedures. The Customer Experience Coordinator will be responsible for handling customer inquiries, scheduling service appointments, assisting with account reconciliation, preparing reports and invoices, securing permits, and managing orders related to various projects. A key part of the role is acting as a liaison between customers, field technicians, and internal teams to ensure smooth operational workflows and problem resolution.
This position requires excellent communication skills, patience, and a customer-focused attitude to manage interactions both over the phone and through electronic communication systems. The coordinator will also be expected to optimize technician workloads by considering skill sets and routing logistics, provide technical support to service managers and technicians, and resolve issues professionally to maintain strong customer relationships. Additionally, the role supports project managers by executing straightforward tasks related to fire suppression system issue resolution.
Cintas offers competitive pay along with comprehensive benefits that include medical, dental, and vision coverage with premiums below the national average, as well as multiple medical plans, including one offered at no cost. Employees also receive 401(k) with company match, profit sharing, employee stock ownership plans, and disability, life, and AD&D insurance fully paid by the company. Paid time off, holidays, and opportunities for skills development and career advancement further enhance the benefits package, making Cintas a desirable workplace for professionals passionate about customer service and fire safety.
Job Requirements
- High School Diploma or GED
- experience with customer service and phone communication
- ability to manage multiple tasks efficiently
- effective communication skills
- knowledge of fire suppression systems preferred
- proficiency in Microsoft Office Suite preferred
- ability to work full time on first shift
Job Qualifications
- High School Diploma or GED
- excellent phone demeanor and customer service experience including answering and transferring calls
- proficiency with Microsoft Office Suite preferred
- minimum 2 years of fire suppression systems experience preferred
- experience with reading, understanding, and creating quotes preferred
- possession of fire certifications preferred
Job Duties
- Serve as a liaison regarding fire systems to support customers with accurate information
- carry out procedural tasks to support interdepartmental relationships and provide problem solving solutions
- manage workload of assigned field technicians based on available work and route optimization
- assist partners with concerns related to fire suppression systems and fire marshal issues
- gather information from service managers and technicians to de-escalate situations
- produce accurate reports by collecting and inputting data
- use external communication systems to access required information
- provide operational support using fire suppression system knowledge
- schedule and dispatch technicians according to inspection frequency, requests, and emergencies
- support project managers by following procedures related to fire suppression issues
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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