Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $23.49 - $29.59
Work Schedule
Day Shifts
Benefits
competitive pay
401(k) with Company Match
Profit sharing
Employee stock ownership plan
Disability insurance
Life insurance
AD&D insurance
Paid Time Off
Paid holidays
skills development
Training
Career advancement opportunities
Job Description
Cintas Corporation is a leading provider of products and services that help businesses maintain clean, safe, and well-equipped environments. Serving over one million customers across varied industries, Cintas offers a comprehensive range of workplace essentials including uniforms, mats, mops, towels, restroom supplies, workplace water services, safety products, first aid kits, fire extinguishers, and alarm services. Headquartered in Cincinnati, Ohio, Cintas is a publicly traded Fortune 500 company known for its dedication to customer service excellence and innovation. The company is recognized for fostering a strong workplace culture that supports career growth, training, and employee well-being.
The Customer Experience Coordinator role at Cintas is a full-time, regular position within the Fire division, specifically focused on supporting fire systems services including alarm systems, portable fire extinguishers, suppression systems, and sprinkler systems. The position is based on the first shift with competitive hourly compensation ranging from $23.49 to $29.59, depending on experience and skill set. This role is vital in delivering outstanding customer service to internal partners and external customers by managing inquiries, scheduling service appointments, coordinating service technician workloads, assisting with account reconciliation, and handling necessary permits and orders.
In this role, the Customer Experience Coordinator acts as a key liaison between customers and service teams, ensuring timely and accurate information is provided regarding fire safety systems. The coordinator manages the scheduling and dispatching of field technicians, optimizing routes and workloads based on technician skills and customer priorities. Beyond scheduling, the coordinator supports project managers by following established procedures and assisting with fire suppression issue resolutions. The role requires strong communication skills to effectively gather and disseminate information from service managers and technicians, address customer and fire marshal concerns, and de-escalate difficult situations professionally.
The coordinator is responsible for producing accurate reports and invoices by collecting and organizing data from various sources. Utilizing knowledge of fire suppression systems is crucial to providing operational support to customers, vendors, and internal teams. This position offers an excellent opportunity for professionals with experience in fire suppression systems or related fields to grow their career within a Fortune 500 company that values dedication and customer-focused service.
The Customer Experience Coordinator role at Cintas is a full-time, regular position within the Fire division, specifically focused on supporting fire systems services including alarm systems, portable fire extinguishers, suppression systems, and sprinkler systems. The position is based on the first shift with competitive hourly compensation ranging from $23.49 to $29.59, depending on experience and skill set. This role is vital in delivering outstanding customer service to internal partners and external customers by managing inquiries, scheduling service appointments, coordinating service technician workloads, assisting with account reconciliation, and handling necessary permits and orders.
In this role, the Customer Experience Coordinator acts as a key liaison between customers and service teams, ensuring timely and accurate information is provided regarding fire safety systems. The coordinator manages the scheduling and dispatching of field technicians, optimizing routes and workloads based on technician skills and customer priorities. Beyond scheduling, the coordinator supports project managers by following established procedures and assisting with fire suppression issue resolutions. The role requires strong communication skills to effectively gather and disseminate information from service managers and technicians, address customer and fire marshal concerns, and de-escalate difficult situations professionally.
The coordinator is responsible for producing accurate reports and invoices by collecting and organizing data from various sources. Utilizing knowledge of fire suppression systems is crucial to providing operational support to customers, vendors, and internal teams. This position offers an excellent opportunity for professionals with experience in fire suppression systems or related fields to grow their career within a Fortune 500 company that values dedication and customer-focused service.
Job Requirements
- High school diploma or GED
- Excellent phone demeanor with customer service experience including answering phones and transferring calls
- Proficiency with Microsoft Office Suite
- Minimum 2 years of fire suppression systems experience
- Experience reading and creating quotes
- Fire certifications
Job Qualifications
- High school diploma or GED
- Excellent phone demeanor and experience with customer service including answering phones and transferring calls
- Proficiency with the Microsoft Office Suite
- Minimum 2 years of experience with fire suppression systems
- Experience reading, understanding, and creating quotes
- Fire certifications
Job Duties
- Serve as a liaison regarding fire systems including alarm, portable extinguisher, suppression, or sprinkler to support customers with accurate information
- Carry out procedural tasks to support interdepartmental relationships and provide problem solving solutions
- Manage workload of assigned field technicians based on available work, skill set, and route optimization
- Assist partners with concerns related to fire suppression systems, fire marshal issues, and scheduling department matters
- Gather and communicate information from service managers and technicians to resolve or de-escalate situations effectively
- Produce accurate reports by collecting and inputting data from multiple sources
- Use external communications systems to access required information
- Schedule and dispatch technicians to customer sites based on inspection schedules, customer requests, and emergency calls
- Support project managers by performing simple tasks related to fire suppression issue resolution
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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