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Customer Experience Coordinator

Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $23.49 - $29.59
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Work Schedule

Day Shifts
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Benefits

competitive pay
401(k) with Company Match
Profit sharing
Employee stock ownership plan
Disability insurance
Life insurance
AD&D insurance
Paid Time Off
Paid holidays
skills development
Training
Career advancement opportunities

Job Description

Cintas Corporation is a leading provider of products and services that help businesses maintain clean, safe, and well-equipped environments. Serving over one million customers across varied industries, Cintas offers a comprehensive range of workplace essentials including uniforms, mats, mops, towels, restroom supplies, workplace water services, safety products, first aid kits, fire extinguishers, and alarm services. Headquartered in Cincinnati, Ohio, Cintas is a publicly traded Fortune 500 company known for its dedication to customer service excellence and innovation. The company is recognized for fostering a strong workplace culture that supports career growth, training, and employee well-being.

The Customer Experience Coo... Show More

Job Requirements

  • High school diploma or GED
  • Excellent phone demeanor with customer service experience including answering phones and transferring calls
  • Proficiency with Microsoft Office Suite
  • Minimum 2 years of fire suppression systems experience
  • Experience reading and creating quotes
  • Fire certifications

Job Qualifications

  • High school diploma or GED
  • Excellent phone demeanor and experience with customer service including answering phones and transferring calls
  • Proficiency with the Microsoft Office Suite
  • Minimum 2 years of experience with fire suppression systems
  • Experience reading, understanding, and creating quotes
  • Fire certifications

Job Duties

  • Serve as a liaison regarding fire systems including alarm, portable extinguisher, suppression, or sprinkler to support customers with accurate information
  • Carry out procedural tasks to support interdepartmental relationships and provide problem solving solutions
  • Manage workload of assigned field technicians based on available work, skill set, and route optimization
  • Assist partners with concerns related to fire suppression systems, fire marshal issues, and scheduling department matters
  • Gather and communicate information from service managers and technicians to resolve or de-escalate situations effectively
  • Produce accurate reports by collecting and inputting data from multiple sources
  • Use external communications systems to access required information
  • Schedule and dispatch technicians to customer sites based on inspection schedules, customer requests, and emergency calls
  • Support project managers by performing simple tasks related to fire suppression issue resolution

Job Criteria

Experience

Mid Level (3-7 years)


Job Location

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