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Customer Experience Concierge, Centurion Lounge SFO

Job Overview

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Employment Type

Full-time
Part-time
Temporary
Hourly
Internship
Consulting
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Compensation

Type:
Hourly
Rate:
Range $20.00 - $22.12
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Benefits

Competitive base salaries
bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Free access to global on-site wellness centers staffed with nurses and doctors
Free and confidential counseling support through the Healthy Minds program
career development and training opportunities

Job Description

American Express is a renowned financial services company with a 175-year history of innovation, shared values, and a commitment to serving customers, communities, and colleagues. Team Amex offers comprehensive support for holistic well-being and ample opportunities for skill development, leadership growth, and career advancement.

Job Requirements

  • Minimum of 1 year recent experience servicing premium customers
  • Airline, lounge, or travel industry experience preferred, including reservation experience
  • Passion for servicing customers with proactive solutions
  • Exceptional communication skills and ability to delight customers with each interaction
  • Ability to listen to customer needs and provide confident recommendations for high customer satisfaction
  • Must exhibit professionalism, maintain a positive attitude, and collaborate effectively in a fast-paced team environment
  • Resourceful, capable of using the Internet effectively in face-to-face customer interactions
  • Able to adapt to an ever-changing environment, work flexible shifts including nights, weekends, and holidays, and make quick and effective decisions in customer-facing scenarios
  • Light to moderate lifting may be required for certain tasks

Job Location

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