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Job Overview
Employment Type
Hourly
Compensation
Hourly
Range $20.00 - $25.25
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
competitive base salary
bonus incentives
Company match on retirement savings plan
Financial Coaching
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability Benefits
Flexible working model
Paid parental leave
Wellness centers access
Counseling support
career development and training opportunities
Job Description
American Express is a globally recognized financial services company with a rich 175-year history rooted in innovation, integrity, and exceptional customer service. With a strong commitment to supporting customers, communities, and employees, American Express continues to set the standard for service excellence and trust. As a leader in the credit card and payments industry, the company offers a diverse range of products and services that enhance the financial lives of its Card Members worldwide. Alongside financial innovation, American Express fosters a dynamic workplace culture that emphasizes leadership, collaboration, and personal growth, maintaining its position as a trusted brand and employer... Show More
Job Requirements
- Minimum of 1 year recent experience servicing premium customers
- Ability to make quick and effective decisions
- Ability to rely and collaborate with colleagues
- Must be resourceful and tech-savvy
- Ability to work flexible shifts including nights, weekends, and holidays
- Light to moderate lifting may be required
- Employment eligibility to work in the U.S.
- Commitment to professional and positive customer interactions
Job Qualifications
- Minimum of 1 year recent experience servicing premium customers
- Airline, lounge or travel industry experience preferred
- Passion for servicing customers with proactive solutions
- Exceptional communication skills
- Ability to listen to customer needs and offer confident recommendations
- Professionalism with a positive attitude
- Ability to collaborate in a fast-paced team environment
- Ability to make quick and effective decisions
- Resourcefulness and proficiency using multiple technology platforms
- Adaptability and resilience
- Flexibility to work nights, weekends, and holidays
Job Duties
- Welcoming and providing access to Card Members upon arrival at reception
- Being accountable and taking ownership of the customer experience from beginning to end
- Creating innovative ways to resolve customer issues or concerns to win brand loyalty
- Employing the Customer First philosophy in meeting customer needs and expectations
- Providing concierge and lifestyle recommendations
- Providing travel consultation and minimal reservation assistance
- Accommodating needs of Card Members by partnering with food and beverage lounge partners
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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