Customer Experience Concierge, Centurion Lounge LAS
Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $24.00 - $25.50
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Competitive base salaries
bonus incentives
Retirement savings plan with 6% company match
Financial coaching and well-being support
comprehensive medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability Benefits
Flexible working model
Paid parental leave
On-site wellness centers access
Confidential counseling support
career development and training opportunities
Job Description
American Express is a globally recognized financial services company with a rich heritage spanning 175 years of innovation, trust, and commitment to customer excellence. As a leader in the credit card and payment services industry, American Express is renowned for its customer-centric approach and dedication to delivering high-quality products and services. The company's culture is deeply rooted in shared values and Leadership Behaviors, promoting an environment where employees are supported holistically and encouraged to grow professionally and personally. With a commitment to diversity, equity, and inclusion, American Express continues to foster a workplace where everyone's ideas and contributions are valued.Show More
Job Requirements
- High school diploma or equivalent
- minimum of 1 year recent experience servicing premium customers
- ability to work flexible shifts including nights, weekends, and holidays
- excellent communication skills
- proficiency with technology platforms and internet use
- physical ability to perform light to moderate lifting
- demonstrated professionalism and positive attitude
- ability to collaborate in a fast-paced team environment
- strong decision-making and problem-solving skills
- adaptability to changing environments
Job Qualifications
- Minimum of 1 year recent experience servicing premium customers
- airline, lounge or travel industry experience preferred
- passion for servicing customers with proactive solutions
- exceptional communication skills
- ability to listen and offer confident recommendations
- professionalism and positive attitude
- ability to collaborate effectively with colleagues
- decision-making skills in fast-paced situations
- resourceful and proficient in internet use
- ability to use multiple technology platforms
- adaptability and resilience
- availability to work flexible shifts including nights, weekends, and holidays
- capability to perform light to moderate lifting when required
Job Duties
- Welcoming and providing access to Card Members upon arrival
- taking ownership of the customer experience from beginning to end
- resolving customer issues creatively to build brand loyalty
- employing a customer-first philosophy in meeting customer needs
- providing concierge and lifestyle recommendations
- offering travel consultations and minimal reservation assistance
- collaborating with food and beverage lounge partners to accommodate Card Member needs
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
Loading...
We didn't receive the exact location for this job posting,
please contact the employer.
You may be also interested in:
Nearby Cities