Customer Experience Concierge, Centurion Lounge LAS
Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $24.00 - $25.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Competitive base salaries
bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
comprehensive medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability Benefits
Flexible working model
Paid parental leave
Access to global on-site wellness centers
Confidential counseling support
career development and training opportunities
Job Description
American Express is a globally recognized financial services company with a rich heritage spanning over 175 years of innovation and leadership. Renowned for its commitment to customers, communities, and colleagues, American Express has established a culture grounded in shared values and Leadership Behaviors that shape the company’s approach to business and service delivery. As part of Team Amex, employees experience comprehensive support for their holistic well-being and enjoy numerous opportunities to enhance their skills, develop leadership qualities, and advance their careers in a dynamic and rewarding environment.
The company is currently seeking a Member Service Professional (MSP) to wo... Show More
The company is currently seeking a Member Service Professional (MSP) to wo... Show More
Job Requirements
- Education not explicitly required
- Minimum of 1 year recent experience servicing premium customers
- Experience in airline, lounge or travel industry preferred
- Exceptional communication skills
- Professionalism and positive attitude
- Ability to work flexible shifts
- Ability to use multiple technology platforms
- Ability to work in fast-paced team environment
- Ability to effectively resolve customer concerns
- Employment eligibility to work in the United States
Job Qualifications
- Minimum of 1 year recent experience servicing premium customers
- Airline, lounge or travel industry experience preferred
- Passion for servicing customers with proactive solutions
- Exceptional communication skills
- Ability to listen to customer needs and offer confident recommendations
- Must exhibit professionalism and maintain a positive attitude
- Ability to collaborate with colleagues in a fast-paced team environment
- Ability to make quick and effective decisions putting Card Members’ experience first
- Resourceful and capable of using the internet in a face-to-face customer environment
- Ability to utilize multiple technology platforms with ease
- Adaptable to a changing environment and resilient
- Ability to work flexible shifts including nights, weekends, and holidays
Job Duties
- Welcoming and providing access to Card Members upon arrival at reception
- Being accountable and taking ownership of the customer’s experience from beginning to end
- Creating innovative ways to resolve customers' issues or concerns to win their brand loyalty
- Employing the Customer First philosophy in meeting customers' needs and expectations
- Providing concierge and lifestyle recommendation
- Providing travel consultation and minimal reservation assistance
- Accommodating needs of our Card Members by partnering with food and beverage lounge partners
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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