Customer Experience Concierge, Centurion Lounge LAS
Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $24.00 - $25.25
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Competitive base salaries
bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
comprehensive medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability Benefits
Flexible working model with hybrid, onsite or virtual arrangements
20+ weeks paid parental leave for all parents
Free access to global on-site wellness centers
Free and confidential counseling support through Healthy Minds program
career development and training opportunities
Job Description
American Express is a globally recognized financial services company with a rich heritage spanning over 175 years of innovation, leadership, and dedication to its customers, communities, and employees. Known for its premium charge cards, traveler’s services, and financial products, American Express consistently prioritizes its commitment to delivering exceptional experiences. The company fosters a culture deeply rooted in core values and leadership behaviors that encourage a collaborative environment where employees are empowered to grow personally and professionally.
The Member Service Professional (MSP) role offers a unique opportunity to be the face of American Express at the prestigious Centurion Lounge located... Show More
The Member Service Professional (MSP) role offers a unique opportunity to be the face of American Express at the prestigious Centurion Lounge located... Show More
Job Requirements
- Minimum of 1 year recent experience servicing premium customers
- Airline, lounge or travel industry experience preferred
- Passion for servicing customers with proactive solutions
- Exceptional communication skills
- Ability to listen to customer needs and offer confident recommendations
- Professionalism and positive attitude in all interactions
- Ability to collaborate effectively in a fast-paced team environment
- Quick decision-making skills to handle unanticipated situations
- Capable of using the internet and multiple technology platforms effectively
- Adaptability and resilience in a changing environment
- Ability to work flexible shifts including nights, weekends, and holidays
- Comfortable with light to moderate lifting
Job Qualifications
- Minimum of 1 year recent experience servicing premium customers
- Airline, lounge or travel industry experience preferred
- Passion for servicing customers with proactive solutions
- Exceptional communication skills
- Ability to listen to customer needs and offer confident recommendations
- Professionalism and positive attitude in all interactions
- Ability to collaborate effectively in a fast-paced team environment
- Quick decision-making skills to handle unanticipated situations
- Capable of using the internet and multiple technology platforms effectively
- Adaptability and resilience in a changing environment
- Ability to work flexible shifts including nights, weekends, and holidays
- Comfortable with light to moderate lifting
Job Duties
- Welcoming and providing access to Card Members upon arrival at reception
- Being accountable and taking ownership of the customer's experience from beginning to end
- Creating innovative ways to resolve customers' issues or concerns to win their brand loyalty
- Employing the Customer First philosophy in meeting customers' needs and expectations
- Providing concierge and lifestyle recommendations
- Providing travel consultation and minimal reservation assistance
- Accommodating needs of Card Members by partnering with food and beverage lounge partners
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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