Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $24.00 - $25.25
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Competitive base salaries
bonus incentives
6% Company Match on retirement savings plan
free financial coaching
comprehensive medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability Benefits
Flexible working model
Paid parental leave
On-site wellness centers
Confidential counseling support
career development and training opportunities
Job Description
American Express is a globally recognized financial services company renowned for its commitment to innovation, customer service, and leadership. With a rich history spanning over 175 years, the company has established itself as a trusted and distinguished brand in the financial industry. American Express prides itself on its strong culture, which is built upon shared values and leadership behaviors that emphasize integrity, respect, and continuous improvement. At American Express, employees are supported with comprehensive resources aimed at fostering their holistic well-being, career growth, and leadership development. The company promotes an inclusive work environment where every voice is valued and contributions... Show More
Job Requirements
- Must have minimum of 1 year recent experience servicing premium customers
- Experience in airline, lounge, or travel industry preferred
- Must possess exceptional communication skills
- Ability to listen and respond to customer needs
- Must maintain professionalism and positive attitude
- Ability to collaborate well in a team environment
- Must be able to make quick decisions in unanticipated situations
- Proficient in internet use and multiple technology platforms
- Must be adaptable and resilient
- Ability to work flexible shifts including nights, weekends, and holidays
- Ability to perform light to moderate lifting
Job Qualifications
- Minimum of 1 year recent experience servicing premium customers
- Airline, lounge or travel industry experience is preferred
- Passion for servicing customers with proactive solutions
- Exceptional communication skills, delighting the customer with every single interaction
- Ability to listen to the customer’s needs and offer confident recommendations
- Must exhibit the utmost professionalism and maintain a positive attitude
- Ability to rely and collaborate with colleagues in a fast-paced team environment
- Ability to make decisions quickly and effectively in unanticipated situations
- Must be resourceful and capable of using the Internet effectively
- Ability to utilize and switch from multiple technology platforms with ease
- Adapt to an ever changing environment and be resilient
- Ability to work flexible shifts including nights, weekends, and holidays
- Light to moderate lifting may be required
Job Duties
- Welcoming and providing access to our Card Members upon arrival at reception
- Being accountable and taking ownership of the customer’s experience from beginning to end
- Creating innovative ways to resolve customers’ issues or concerns to win their brand loyalty
- Employing the Customer First philosophy in meeting customers’ needs and expectations
- Providing concierge and lifestyle recommendation
- Providing travel consultation and minimal reservation assistance
- Accommodating needs of our Card Members, by partnering with our food and beverage lounge partners
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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