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Customer Experience Concierge - Centurion Lounge -DFW
Job Overview
Employment Type
Full-time
Part-time
Hourly
Compensation
Hourly
Range $20.00 - $26.75
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Competitive base salaries
bonus incentives
Company match on retirement savings plan
free financial coaching
comprehensive medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability Benefits
Flexible working model
Paid parental leave
Wellness centers access
Counseling support
career development and training opportunities
Job Description
American Express is a globally recognized financial services company with a rich legacy spanning over 175 years. Renowned for its commitment to innovation, shared values, and leadership behaviors, American Express has built a brand synonymous with trust, security, and exceptional customer service. The company prides itself on delivering differentiated products and world-class service to its customers, while maintaining a strong risk mindset that upholds its brand promise consistently. As a leader in the financial industry, American Express supports its customers, communities, and employees with comprehensive programs focused on holistic well-being, continuous learning, leadership development, and career growth opportunities. The organization... Show More
Job Requirements
- High school diploma or equivalent
- Minimum of 1-year recent customer service experience, preferably with premium customers
- Ability to work flexible shifts including nights, weekends, and holidays
- Strong communication and interpersonal skills
- Ability to handle moderate lifting tasks
- Proficient internet and technology navigation skills
- Must be eligible to work in the U.S. without visa sponsorship
- Must maintain professionalism and positive attitude in a fast-paced environment
- Availability to work within lounge hours from 5:30 AM to 10:00 PM
Job Qualifications
- Minimum of 1-year recent experience servicing premium customers
- Experience in airline, lounge, or travel industry preferred
- Passion for servicing customers with proactive solutions
- Exceptional communication skills
- Ability to listen and offer confident recommendations resulting in high customer satisfaction
- Professionalism and positive attitude in all interactions
- Ability to collaborate in a fast-paced, team environment
- Ability to make quick and effective decisions with customer experience as priority
- Resourcefulness and effective internet use in face-to-face customer support
- Proficiency in using multiple technology platforms
- Adaptability to changing environments
- Willingness to work flexible shifts including nights, weekends, and holidays
Job Duties
- Welcoming and providing access to Card Members upon their arrival at the Centurion Lounge
- Being accountable and taking ownership of the customer experience from beginning to end
- Creating innovative ways to resolve customers' issues or concerns to win brand loyalty
- Employing the Customer First philosophy in meeting customers' needs and expectations
- Providing concierge and lifestyle recommendations tailored to Card Members
- Offering travel consultation and minimal reservation assistance
- Collaborating with food and beverage lounge partners to accommodate Card Members' needs
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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