Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $25.50 - $26.75
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
competitive base salary
bonus incentives
Retirement plan company match
Financial Coaching
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability Benefits
Flexible work arrangements
Paid parental leave
On-site wellness centers
Counseling support
Career development opportunities
Job Description
American Express is a globally recognized financial services company with a rich heritage spanning 175 years. Known for its innovative solutions and commitment to customer satisfaction, American Express has built a strong reputation as a leader in the industry. The company’s culture is deeply rooted in shared values and Leadership Behaviors that emphasize integrity, collaboration, and a customer-first philosophy. Employees at American Express, often referred to as Team Amex, enjoy comprehensive support for their holistic well-being, including opportunities for professional growth, development, and leadership. This supportive environment fosters innovation, encourages employees’ voices to be heard, and empowers them to make... Show More
Job Requirements
- Minimum of 1 year recent experience servicing premium customers
- Airline, lounge or travel industry experience preferred
- Passion for servicing customers with proactive solutions
- Exceptional communication skills
- Ability to listen to customer needs and offer confident recommendations
- Must exhibit professionalism and maintain a positive attitude
- Ability to collaborate effectively in a fast-paced team environment
- Ability to make quick, effective decisions with customer experience as priority
- Resourceful and capable of using the internet in face-to-face environments
- Proficiency in switching between multiple technology platforms
- Adaptability to changing environments and resilience
- Willingness to work flexible shifts including nights, weekends, and holidays
- Capability to perform light to moderate lifting
Job Qualifications
- Minimum of 1 year recent experience servicing premium customers
- Airline, lounge or travel industry experience preferred
- Passion for servicing customers with proactive solutions
- Exceptional communication skills
- Ability to listen to customer needs and offer confident recommendations
- Professionalism with a positive attitude
- Strong collaboration skills in a team environment
- Ability to make quick and effective decisions
- Resourceful and internet savvy
- Ability to use multiple technology platforms with ease
- Adaptable and resilient
- Ability to work flexible shifts including nights, weekends, and holidays
- Ability to perform light to moderate lifting
Job Duties
- Welcoming and providing access to Card Members upon arrival at reception
- Being accountable and taking ownership of the customer’s experience from beginning to end
- Creating innovative ways to resolve customers’ issues or concerns to win their brand loyalty
- Employing the Customer First philosophy in meeting customers’ needs and expectations
- Providing concierge and lifestyle recommendations
- Providing travel consultation and minimal reservation assistance
- Accommodating needs of Card Members by partnering with food and beverage lounge partners
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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