Customer Experience Concierge, Centurion Lounge DFW
Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Range $26.00 - $27.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
competitive base salary
bonus incentives
Retirement savings plan with 6% company match
Financial coaching and well-being support
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability Benefits
Flexible working models
Paid parental leave
On-site wellness centers
Confidential counseling support
career development and training opportunities
Job Description
American Express is a globally recognized financial services company with a rich history spanning over 175 years. Known for its innovation, commitment to customer service, and leadership in the industry, American Express continues to set itself apart with an unwavering dedication to its customers, communities, and employees. This multinational corporation offers a wide range of products and services, including charge and credit cards, travel-related services, and financial advisory. The company fosters a culture built on shared values and leadership behaviors, providing a supportive and inclusive environment for career growth and skill development. American Express places a strong emphasis on holistic... Show More
Job Requirements
- High school diploma or equivalent
- Minimum of 1 year experience in customer service with premium clients
- Ability to work flexible shifts including nights, weekends, and holidays
- Strong interpersonal and communication skills
- Proficiency with multiple technology platforms
- Must maintain professionalism and positive attitude
- Ability to quickly resolve issues and adapt to a fast-paced environment
- Eligibility to work in the U.S.
- No visa sponsorship available
Job Qualifications
- Minimum of 1 year recent experience servicing premium customers
- Airline, lounge or travel industry experience preferred
- Passion for servicing customers with proactive solutions
- Exceptional communication skills
- Ability to listen to customer needs and offer confident recommendations
- Professionalism and positive attitude in all interactions
- Strong collaboration skills in a team environment
- Ability to make quick and effective decisions
- Resourcefulness in using the Internet and technology platforms
- Resilience and adaptability to a changing environment
- Ability to work flexible shifts including nights, weekends, and holidays
- Ability to perform light to moderate lifting
Job Duties
- Welcoming and providing access to Card Members upon arrival at reception
- Being accountable and taking ownership of the customer’s experience from beginning to end
- Creating innovative ways to resolve customers' issues or concerns to win their brand loyalty
- Employing the Customer First philosophy in meeting customers' needs and expectations
- Providing concierge and lifestyle recommendations
- Providing travel consultation and minimal reservation assistance
- Accommodating needs of Card Members by partnering with food and beverage lounge partners
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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