Customer Experience Concierge, Centurion Lounge - DEN Airport
Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Range $25.50 - $26.75
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Competitive base salaries
bonus incentives
Retirement savings plan with company match
Financial coaching and well-being support
comprehensive medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability Benefits
Flexible working model
Paid parental leave
On-site wellness centers
Confidential counseling support
career development and training opportunities
Job Description
American Express is a globally recognized financial services corporation with a rich heritage spanning over 175 years, known for its innovation, commitment to customer service, and strong corporate values. The company is dedicated to supporting its customers, communities, and employees through various initiatives and leadership behaviors that reflect its core values. American Express has built a culture that promotes holistic well-being, ongoing professional development, and opportunities for growth, making it a sought-after employer in the financial and service sectors. This commitment to excellence extends to every role within the company, ensuring each employee plays a vital part in delivering superior... Show More
Job Requirements
- Minimum of 1-year recent experience servicing premium customers
- Passion for servicing customers with proactive solutions
- Exceptional communication skills
- Ability to listen to customers’ needs and offer confident recommendations
- Must exhibit professionalism and maintain a positive attitude
- Ability to collaborate with colleagues in a fast-paced team setting
- Ability to make quick decisions prioritizing Card Members’ experience
- Resourcefulness and effective internet use in a face-to-face environment
- Ability to utilize multiple technology platforms with ease
- Adapt to changing environments and be resilient
- Ability to work flexible shifts including nights, weekends, and holidays
- Light to moderate lifting may be required
Job Qualifications
- Minimum of 1-year recent experience servicing premium customers
- Passion for serving customers with proactive solutions
- Exceptional communication skills focused on delighting customers
- Ability to listen to customers’ needs and offer confident recommendations
- Exhibiting professionalism and maintaining a positive attitude in all interactions
- Ability to collaborate effectively with colleagues in a fast-paced team environment
- Ability to make quick and effective decisions putting Card Members’ experience first
- Resourcefulness and effective use of internet and technology platforms
- Adaptability to changing environments and resilience
- Ability to work flexible shifts including nights, weekends, and holidays
Job Duties
- Welcoming and providing access to Card Members upon arrival at reception
- Being accountable and taking ownership of the customer’s experience from beginning to end
- Creating innovative ways to resolve customers’ issues or concerns to win their brand loyalty
- Employing the Customer First philosophy in meeting customers’ needs and expectations
- Providing concierge and lifestyle recommendations
- Providing travel consultation and minimal reservation assistance
- Accommodating needs of Card Members by partnering with food and beverage lounge partners
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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