Customer Experience Concierge, Centurion Lounge - DEN Airport
Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $26.00 - $27.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Competitive base salaries
bonus incentives
6% Company Match on retirement savings plan
free financial coaching
Comprehensive medical benefits
Dental Insurance
Vision Insurance
Life insurance
Disability Benefits
Flexible working model
Paid parental leave
Wellness centers access
Confidential counseling support
Career development opportunities
Job Description
American Express is a globally recognized leader in financial services with a rich heritage spanning over 175 years. Renowned for its commitment to innovation, customer service excellence, and strong core values, American Express continues to set industry standards and redefine the future of personal and business payment solutions. As a company, American Express fosters a culture grounded in Leadership Behaviors and shared values that emphasize integrity, respect, and a commitment to supporting customers, communities, and colleagues alike. This foundation is what drives the company’s dedication to delivering outstanding experiences and empowering employees to grow both personally and professionally. American Express... Show More
Job Requirements
- Minimum of 1-year recent experience servicing premium customers
- passion for servicing customers with proactive solutions
- exceptional communication skills
- ability to listen to customer's needs and offer confident recommendations
- must exhibit professionalism and maintain a positive attitude in all interactions
- ability to collaborate with colleagues effectively
- ability to make quick and effective decisions prioritizing customer experience
- resourceful and able to use the internet efficiently
- able to utilize and switch between multiple technology platforms
- adaptable and resilient
- ability to work flexible shifts including nights, weekends, and holidays
- light to moderate lifting may be required
Job Qualifications
- Minimum of 1-year recent experience servicing premium customers
- exceptional communication skills
- passion for servicing customers with proactive solutions
- ability to listen to customer's needs and offer confident recommendations
- professionalism and positive attitude
- ability to collaborate with colleagues in a fast-paced environment
- quick and effective decision-making skills
- resourceful with effective internet usage
- ability to utilize multiple technology platforms
- adaptable and resilient
- ability to work flexible shifts including nights, weekends, and holidays
Job Duties
- Welcome and provide access to Card Members upon arrival at reception
- be accountable and take ownership of the customer's experience from beginning to end
- create innovative ways to resolve customers' issues or concerns to win their brand loyalty
- employ the Customer First philosophy in meeting customers' needs and expectations
- provide concierge and lifestyle recommendations
- offer travel consultation and minimal reservation assistance
- accommodate needs by partnering with food and beverage lounge partners
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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