Customer Experience Concierge Centurion Lounge - DCA
Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $26.00 - $27.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Competitive base salaries
bonus incentives
Company match on retirement savings plan
Financial coaching and well-being support
comprehensive medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability Benefits
Flexible working model
Paid parental leave
Access to on-site wellness centers
Confidential counseling support
career development and training opportunities
Job Description
American Express is a global leader in financial services with a rich history spanning over 175 years, renowned for its culture of innovation, shared values, and strong leadership behaviors. The company is dedicated to supporting its customers, communities, and colleagues through comprehensive programs that enhance holistic well-being and foster continuous learning, career development, and leadership growth. American Express is committed to creating an inclusive environment where the voices and ideas of employees matter, and every team member’s work contributes to defining the company’s future. At American Express, employees become part of a powerful network known as Team Amex, which emphasizes... Show More
Job Requirements
- Minimum of 1 year recent experience servicing premium customers
- Airline, lounge or travel industry experience preferred
- Passion for servicing customers with proactive solutions
- Exceptional communication skills
- Ability to listen and offer confident recommendations
- Professionalism and positive attitude
- Ability to collaborate with colleagues
- Ability to make quick and effective decisions
- Resourcefulness in using the Internet and technology
- Adaptability
- Willingness to work flexible shifts including nights, weekends, and holidays
- Ability to perform light to moderate lifting
Job Qualifications
- Minimum of 1 year recent experience servicing premium customers
- Airline, lounge or travel industry experience preferred
- Passion for servicing customers with proactive solutions
- Exceptional communication skills
- Ability to listen and offer confident recommendations
- Professionalism and positive attitude
- Strong teamwork and collaboration skills
- Ability to make quick decisions prioritizing Card Member experience
- Resourcefulness and proficiency with Internet and multiple technology platforms
- Adaptability and resilience
- Willingness to work flexible shifts including nights, weekends, and holidays
Job Duties
- Welcoming and providing access to Card Members upon arrival
- Taking ownership of the customer experience from beginning to end
- Creating innovative solutions to resolve customer issues and enhance brand loyalty
- Employing the Customer First philosophy in meeting customer needs
- Providing concierge and lifestyle recommendations
- Offering travel consultation and minimal reservation assistance
- Collaborating with food and beverage lounge partners to accommodate Card Member needs
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
Loading...
We didn't receive the exact location for this job posting,
please contact the employer.
You may be also interested in:
Nearby Cities
Jobs By Filter