Job Overview
Employment Type
Full-time
Part-time
Temporary
Hourly
Internship
Consulting
Compensation
Type:
Hourly
Rate:
Range $20.00 - $22.12
Benefits
Competitive base salaries
bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
20+ weeks paid parental leave for all parents
Free access to global on-site wellness centers
Free and confidential counseling support through Healthy Minds program
career development and training opportunities
Job Description
American Express is a globally recognized financial services company with a rich 175-year history of innovation, leadership, and commitment to customer service. The company is renowned for its premium credit card offerings, exceptional customer experience, and dedication to serving communities and colleagues alike. With a culture firmly rooted in shared values and leadership behaviors, American Express fosters an environment where employees are supported holistically and empowered to grow their careers. This well-established company prides itself on sustaining a culture where every voice and idea contributes significantly to its legacy and the future direction of the brand.
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Job Requirements
- Must have minimum of high school diploma or equivalent
- Minimum of 1 year recent experience servicing premium customers
- Ability to work flexible shifts including nights, weekends, and holidays
- Ability to communicate effectively with diverse customers
- Strong problem-solving and decision-making abilities
- Must be professional and maintain a positive attitude
- Ability to work well in a team environment
- Must be able to use multiple technology platforms
- Physical ability to perform light to moderate lifting
- Employment eligibility to work in the U.S.
- No visa sponsorship provided
Job Qualifications
- Minimum of 1 year recent experience servicing premium customers
- Airline, lounge or travel industry experience is preferred (travel reservation experience a plus)
- Passion for servicing customers with proactive solutions
- Exceptional communication skills, delighting the customer with every single interaction
- Ability to listen to the customer’s needs and offer confident recommendations
- Must exhibit professionalism and maintain a positive attitude
- Ability to collaborate and rely on colleagues in a fast-paced team environment
- Ability to make quick and effective decisions putting Card Members’ experience first
- Must be resourceful and capable of using the internet effectively in a face-to-face customer environment
- Ability to utilize and switch from multiple technology platforms with ease
- Ability to adapt to an ever-changing environment and be resilient
- Ability to work flexible shifts including nights, weekends, and holidays
- Ability to perform light to moderate lifting as required
Job Duties
- Welcoming and providing access to Card Members upon arrival at reception
- Being accountable and taking ownership of the customer’s experience from beginning to end
- Creating innovative ways to resolve customers’ issues or concerns to win their brand loyalty
- Employing the Customer First philosophy in meeting customers’ needs and expectations
- Providing concierge and lifestyle recommendations
- Providing travel consultation and minimal reservation assistance
- Accommodating needs of Card Members by partnering with food and beverage lounge partners
Job Location
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